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WorksheetsVXA New Hire: Let’s Talk About You 2022
Total questions: 10
Worksheet time: 5mins
1. What positive characteristics should customer service reps possess?
Robot Speech + Honesty
Empathy+ Product Knowledge
White Lies + Empathy
Fast Speaker + Quick Typer
2. TRUE / FALSE: The communication tool used for teams is called SLACK
True
False
3. Hulu's Viewer Experience Department is housed in this city.
Manilla
San Antonio
Santa Monica
Arizona
4. What role is defined by: Front line of support to help our viewers via phone and chat.
Curriculum Specialist
Resolution Specialist
Viewer Experience Advocate
Team Manager
5. TRUE/FALSE: In training, Separation occurs at 1.5 occurrences?
True
False
6. When in the office, you can take pictures in which areas?
Kitchens/break rooms/Hulu photo wall
Meeting rooms and Bathrooms
Your Desk
Bathroom selfies only
7. How many Disney Streaming values are there?
6
3
4
5
8. What are Disney Streaming Values?
Integrity, Inclusion, Inspiration, Innovation
Leadership, Inspiration, Innovation, Integrity
Integrity, Honesty, Empathy, Leadership
Diversity, Empathy, Inspiration, Inclusion
9. TRUE/FALSE: Hulu is available internally (outside the US)
True
False
10. A viewer may contact us for these reasons EXCEPT for
Billing Issues
Add/Change Plan
Tech Support
Beauty Product Recommendations
