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WorksheetsVXA New Hire: Moira, Ruby, and Billy
Total questions: 25
Worksheet time: 13mins
1. How many rehomes do viewers get per rolling 12 months?
1
2
4
3
2. Hulu Live requires a residential non-mobile, internet connection?
True
False
3. Where can I see IP Address Details such as connection type, zip code, etc?Tech- Devices
Tech- Devices
Tech-Check IP
IP Override
Account
4. What tool do we use to process an IP Override?
Flanders
Salesforce
InContact
KB
5. Where can I check a viewer's channel lineup and affiliates?
Content- My Stuff
Content- Watchlist
Content- Network Lookup
Content- Search
6. Live tv works with a hotspot or VPN
True
False
7. Who can Reset the Viewer's Rehome Counter?
The Viewer
VXA
Team Leads
Resolution Specialist
8. TRUE/FALSE: With the Unlimited Screens add-on, viewers can stream Hulu Live TV on 3 mobile devices outside the home?
True
False
9. What plans can viewers switch to if they do not have a residential non-mobile connection?
Enhanced Cloud DVD+ Unlimited Screens
Hulu Live TV + Disney Bundle
Hulu Live TV + No Ads
Hulu Ad-Supported/ Hulu No Ads Plan
10. If a viewer has run out of rehomes due to traveling or account sharing what should be your first step?
Internal Chat
Refer To hulu.com
Educate On Live TV Guidelines
Check with VXA II
11. TRUE/FALSE: DMAs are set by Hulu?
True
False
12. TRUE/FALSE In Hulu VX Terms, IP Drift is a change to the viewer’s IP address and uses up the viewer’s rehomes
True
False
13. TRUE/FALSE: Multiple IP addresses from different (ISP) Internet Service Providers could be a red flag for account sharing/traveling
True
False
14. How many concurrent streams does a Live TV Plan automatically include?
3 or more
2
Only 1
Unlimited
15. What is the website you can go to and view what Live channels a VX would recieve if they were to purchase Live TV with Hulu?
hululivetv.com
my.disneystreaming.com
hulu.com/live-tv
okta.hulu.com
16. What is the first step a viewer should take when activating their device in Flanders?
Get code from the viewer's screen
Launches Hulu app on Living Room device & clicks "Activate on Computer"
Click Account > Resync in Flanders
The viewer will be logged in automatically without entering email/password
17. TRUE/FALSE - When walking a tech-challenged viewer through the activation process you ensure the correct remote control is used?
True
False
18. What premium content add-ons are available with Hulu (select all that apply).
Vudu
HBO Max
Peacock
Amazon Prime
19. 4. What is included in the ESPN+ Add-On?
HBO Max
Select Live Events & Game Replays/ Sports Exclusives
Game of Thrones
Finding Nemo
20. How do viewers get the ESPN+ Add-On through Hulu?
Call 1-800-I WANT ESPN
Log into their account on their Account page on a web browser Select My Stuff and search for the Sports Hub
Go to espn.com
Log in to their Account page on a web browser Select Manage Add-ons under "Your Subscription" In the "Partner Add-ons" section, select ESPN+. Select Review Changes and confirm
21. True or False VXAs use the same greeting when they call a viewer back (outbound)
True
False
22. What is the Unlimited Screens add-on?
$9.99/month & and can be added to ANY Hulu plan
Allows viewer to watch Hulu + Live TV simultaneously on 3 mobile screens/ $9.99 per month
Allows viewer to watch Hulu + Live TV simultaneously on 5 mobile screens/ $9.99 per month
Free if you have Live TV & allows the viewer to watch Hulu on unlimited screens
23. How many mobile devices can viewers use outside the home simultaneously with the Unlimited Screens Add-On?
4
10
5
3
24. Where will you see if a viewer is eligible for any free trials?
Billing Receipt
Flanders
Salesforce
hulufreetrials.com
25. What tool do we use to deactivate a device?
Salesforce
Omni-Channel
Flanders
None of these
