NEW
Font size
WorksheetsVXA New Hire: Rajesh, Victor, and Hector
Total questions: 15
Worksheet time: 8mins
1. How long can viewers choose to PAUSE their accounts?
Up to a month
Up to 16 weeks
Up to 180 days
Up to 12 weeks
2. True or false - Offering a refund, credit, or concession is always the solution to resolve?
True
False
3. What is true about refunds?
Do not refund an account if any portion is on a billing hold
Refunds are not allowed under any circumstances
5 month maximum refund
None of these answers
4. True or false - Concessions is used for Credits, Refunds, or Product/Product discounts found in Flanders>Billing> Concessions
True
False
5. What is the MAX # of new downloads the viewer can have ACROSS multiple devices for offline viewing?
15
25
10
5
6. True or false - In the phonetic alphabet, ESPN stands for the letter E?
True
False
7. If a viewer takes their Fire Stick to watch Hulu+Live TV while traveling,
their home location will change
they won't be able to login
their add-ons won't work
they'll have to contact Amazon to set it up
8. TRUE/FALSE: The Disney Bundle is included on Live TV Plans?
True
False
9. You must get the viewer’s acknowledgment for Disney Bundle positioning to get credit in the ….
CSAT survey
Disney Streaming Quality Guide
Kuddos
None of these
10. What three apps are included in one GREAT bundle?
Hulu, Disney, Prime
ESPN, Hulu, Netflix
ESPN, HBO Max, Hulu
Hulu, Disney, ESPN
11. Select all that are included in the Disney Bundle
Access select ESPN+ content via Hulu Available with Hulu (ads) for $14.99/month, Hulu (no ads) for $17.99/month Download each app separately to access each service
Access select ESPN+ content via Hulu Available with Hulu (ads) for $13.99/month, Hulu (no ads) for $19.99/month -No need to download any app other than the Hulu app!
None of these
Access select ESPN+ content via Hulu Available with Hulu (ads) for $13.99/month, Hulu (no ads) for $19.99/month Download each app separately to access each service
12. TRUE/FALSE: If viewers purchase The Disney Bundle through Hulu, they need to activate their Disney+ & ESPN+ to complete the signup.
True
False
13. A viewer is unable to watch a live football game in their zip code. This is due to _______.
too many home location changes
start over rights
a blackout
parental controls
14. A viewer is seeing a "Not Enough Space" error. How can the viewer resolve this?
Check their internet connection
Remove all downloads from a different device
Delete some downloads/free up space on their device
None of these are correct
15. True or false - I should always double check a Hulu account's history in Flanders to see if a viewer has already received a refund for the reason they are calling in before I perform a refund as well.
True
False
