WorksheetsQuiz Mass
Total questions: 38
Worksheet time: 38mins
Name
Class
Date
1.
With the reference to missed SMS alerts customer will have the option to block Missed alerts service if they don’t want alerts
a)
True
b)
False
2.
Vip call service allows customer to manage their outgoing calls on their number
a)
True
b)
False
3.
All MBB bundles are once off and will not be auto subscribe
a)
True
b)
False
4.
For (jazz digit 4G classic) mobile bundle activation dial *670#
a)
True
b)
False
5.
Threshold MBB usage and expiry notification will be trigged as per all day usage ( 24 HRS ) quota
a)
True
b)
False
6.
Which statement is true with reference to beep call
a)
Customer can sent total 10 beeps in a day where 1st beep will be free of cost and rest 9 beep will be charged RS. 0.10/beep call
b)
Customer can sent total 15 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.11/beep call
c)
Customer can sent total 16 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.12/beep call
d)
Customer can sent total 15 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.20/beep call
7.
While activating/ deactivating offer / bundle from CSRTB
a)
All of the above options
b)
We will not communicate any TAT to the customer and after consulting CSRTB we wll guide customer that product has been added / deleted ( after refreshing the page and consulting Memos ) and a confirmation sms will also be sent
c)
we will communicate any TAT ti the customer and after consulting CSRTB
d)
we will communicate any TAT to the customer and will not consult system further
8.
While handling jazz adjustment / usage related complaint on data : data reservation complaint will only be catered for
a)
HV and mass both
b)
HV customer
c)
Mass customer
d)
none of the above
9.
If any offer / bundle is unsubscribed in CSRTB then
a)
It will remain active in CSRTB
b)
All of the above
c)
All of the above
d)
It will be immediately be removed from respective tab ( voice / data / mix/ others) and customer will not be able to use the remaining incentive
10.
While activating offer/ bundle from helpline incase of insufficient balance
a)
insufficient balance error will be received if package / bundle / offer subscription is attempted on low balance
b)
insufficient balance error will be received if package / bundle / offer will be activated
c)
Bundle will be activated and will be charged after recharge
d)
None of the above
11.
The charges of jazz Islam world for postpaid numbers
a)
25 week
b)
29.88+tax / month
c)
24+tax /week
d)
26+tax
12.
Contact timing for digit 4g support center contact is
a)
10:00 AM t 07-00 PM
b)
10:00 AM t 01-00 PM
c)
10:00 PM t 07-00 PM
d)
10:00 PM t 07-00 AM
13.
Validity for free what's app & Facebook on jazz Digit 4g offer is
a)
3 months
b)
6 months
c)
1 months
d)
2 months
14.
If customer want to activate Conference call so the dial code is
a)
*188#
b)
*187
c)
*189#
d)
*186#
15.
The recharge amount for MBB super LBC offer for Karachi is
a)
1700
b)
2100
c)
999
d)
2500
16.
How much total GB is given in MBB 3 months bundle
a)
60 GB
b)
150GB
c)
50GB
d)
100GB
17.
There are no additional charges for dialing USSD *5299#
a)
True
b)
False
18.
With the refrence to Esim activation process : apart for digital registration/ activation, Esim will work exactly like a regular SIM respect to connectivity
a)
True
b)
False
19.
We can view block on stolen tagging in following tab ( CSRTB)
a)
Fraud barring
b)
OG barring
c)
Data barring
d)
Complete barring
20.
We can view puk code detuils in subscription SIM card details under subscriotion tab
a)
True
b)
False
21.
We can view expiry date of a offer / bundle in consumption tab ( CSRTB)
a)
True
b)
False
22.
Late payment fee RS 50 will be charged to postpaid subscriber in case billed balance is not cleared within 15 days of bill issuance ( as per due date mentioned on bill PDF)
a)
True
b)
False
23.
The minimum jazz load recharge amount per transaction is
a)
100
b)
70
c)
50
d)
30
24.
Which of the price for jazz smart subcripotion
a)
0
b)
100
c)
150
d)
50
25.
With the refrence to double up number : following are time brackets for outgoing call charges
a)
89 prefix charges are RS 0.80+tax /30sec for 24 hours
b)
88 prefix charges are RS 0.60+tax /30sec for 24 hours
c)
88 prefix charges are RS 0.60+tax /30sec for 48 hours
d)
86 prefix charges are RS 0.68+tax /30sec for 48 hours
26.
Subscription charges for Bima Family is
a)
1.42
b)
1.44
c)
1.43
d)
1.41
27.
With the refrence to double up number what are the charges for basic bundle
a)
20/month
b)
10/month
c)
15/month
d)
20/month
28.
Will a subscriber have the facility to resume service of “Fauri SMS “ afrer blocking it
a)
Yes, service will be resumed by sending SMS unblock to 2222
b)
Yes, service will be resumed by sending SMS unblock to 2233
c)
Yes, service will be resumed by sending SMS unblock to 1122
d)
Yes, service will be resumed by sending SMS unblock to 2211
29.
The sub medium for jazz sitaron k haal are
a)
SMS
b)
SMS, IVR, and App
c)
IVR sms
d)
SMS app
30.
Jazz share subscription code is
a)
*106#
b)
*109#
c)
*108#
d)
*107#
31.
What is the retail price for jazz digit Energy
a)
7599
b)
7499
c)
6499
d)
7899
32.
We offer free on net calls on digit 4g energy for
a)
5 months
b)
6 months
c)
4 months
d)
3 months
33.
Upon which USSD , sashay social offers are available
a)
*210#
b)
*220#
c)
*2201#
d)
*200#
34.
What is the incentive for whats app sashay offer
a)
2 GB whats app
b)
1 GB whats app
c)
1 GB youtube
d)
1 gb imo
35.
What is the price for facebook Sashay offer
a)
10
b)
20
c)
15
d)
5
36.
Jazz experience app is now not available for customer
a)
True
b)
False
37.
Jazz tube is now again available for customers
a)
True
b)
false
38.
Jazz experience app is now available for customer
a)
True
b)
False
100 %
