WorksheetsFinal Revision Quizziz FOO
Total questions: 20
Worksheet time: 55mins
Water type extinguishers are effective for fires caused by ordinary combustible materials such as paper and textiles. Identify the Class of fire here.
Class A
Class B
Class C
Class D
Which of the following rooms will be placed on Out-of-order status?
Room selected for refurbishment
Room used by sales team as show room
Room found infested with bed bugs
Room with pipe burst
In which scenarios, will a 'sales' transaction be done on the credit card ? [Select all that applies]
The card presented at check-out is different from the one presented at check-in
Even though company has guaranteed payments, guest decide to pay using his card
Pre-auth slip for initial credit card has been misplaced
Previous card presented has exceeded authorised and spending limits.
At check-out, the guest pointed out that he did not consume any minibar from the room. The FOA quickly apologized and proceed to do a/an (a) to waive off all mini bar charges.
At check-out, the guest complained that the air-con was not working in the room. As service recovery, the duty manager instructed the the FOA to perform a/an (a) on the room charges with a 50% discount.
At check-out, the FOA asked the guest to sign on the final invoice for room charges. The billing instructions read " Room charges to TA". Comment on the FOA's actions and explain why.
Appropriate. Needs signature on bill as proof that the guest used the room.
Appropriate. Guest should know the room rate for the nights occupied.
Inappropriate. Do not reveal the charges that are billed back to the travel agency to the guest.
Inappropriate. Guest should be on express check out service.
At check-in, guest presented debit card for guarantee of stay. He has no other alternate forms for payment. What should do FOA do? [Select all that applies]
Tell the guest that he cannot proceed with check-in as debit card are not accepted.
Do a 'sales' transaction for room charges on debit card. Place guest on 'No post' basis as there is no guarantee for incidentals.
Proceed with 'sales' transaction for deposit required. Any balances will be refunded in local currency at departure.
Proceed with 'sales' transaction for deposit required. At check out, FOA to raise refund with bank for unused amount.
Given the exchange rate of 1 USD = 1.3 SGD. Guest approaches FOA to exchange 522.30 USD for local currency. FOA should process FOREX and return guest SGD ___.__.
401.77
678.60
678.99
680.00
The guest presented a Traveller check to the FOA for payment use at the hotel. The FOA noticed that the cheque has been signed. What should the FOA do next?
Decline the traveller cheque and ask for other forms of payment.
Inform Finance to verify if the cheque can be accepted.
Call the police as guest is trying to use a cheque twice.
Ask guest to countersign on reverse side of cheque. Obtain and write down identification details to be prudent.
At check-in a pre-authorisation of SGD1000 was taken on guest's credit card. Upon check-out, final outstanding bill is SGD1600. How should FOA process payment? [Select all that applies]
Pre-authorised $1000 using initial preauth. Perform 'sales' for remainder $600.
Do 'sales' of $1600 on credit card. Call bank to release initial pre-auth / cancel approval code.
Do 'sales' of $1600 on credit card. Inform finance to raise refund for initial pre-auth of $1000.
As $1600 is still within limits, proceed to pre-authorised $1600 using initial preauth.
Given the exchange rate is SGD$1 to TWD$25.00. A hotel guest approaches . to convert TWD$5000 to local currency. How much SGD should FOA return to guest?
(a)
Before the FOA is able to perform bucket check, which report does he need to print?
(a)
Identify the tasks to be completed before EOD process in night audit. [select all that applies]
Check for pending arrivals
Check for pending departures
Check rate variance report
Ensure all cashiers closure completed
After night audit, which report carries the following information - previous day's occupancy, details about available accommodations, details about occupied accommodations, rack-rate, no. of no shows ?
Manager's report
Daily revenue report
Cashiers report
Room status report
For chain hotels, there are two methods of running the hotel operations. The hotel owner may opt for __________ contract or _________.
(a)
A vacant room believed to be occupied because the room was not ‘checked-out’ from PMS and registration card still in the bucket even though the previous guest had physically paid and left the hotel. The room is reflected as ‘occupied’ by Front Office, but Housekeeping declares as vacant (no luggage).
State the room discrepancy.
(a)
Which of the following are follow-ups for a guest who left the hotel without paying bills?
Check for any last minute charges not posted (e.g. minibar) and add into the bill
Settle the account according to guests’ previous instructions.
Mail a letter, attached with supporting documents, to guest informing of late charges.
For skippers, settle account under 'city-ledger' and contact guest for payment alternatives.
Which of the following steps should be perform when a guest notifies the FOA that he is spending the weekend overseas in KL but his belongings will still occupy the paid hotel room? [Select all that applies]
FOA to inform Housekeeping to service the room
Inform DM to “lock-out” room to prevent further entries during guests’ absence
Prior to guest return, “unlock” room and housekeeping to freshen the room
Inform guest to return his room key to front desk for safe-keeping
Hotel E has a total of 500 rooms. On 29 Aug'22, there were 4 rooms out-of-order and 2 rooms out-of-service. Hotel occupancy closed at 90% and Room revenue for the day closed at SGD980,000. What is the ADR?
$2195.34
$1960.00
$2177.78
$2204.23
Hotel E has a total of 500 rooms. On 29 Aug'22, there were 4 rooms out-of-order and 2 rooms out-of-service. Hotel occupancy closed at 90% and Room revenue for the day closed at SGD980,000. What is the REVPAR?
$2177.78
$1960
$2204.23
$1975.81
