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Conflict Management Theories and Practice

Total questions: 11

Worksheet time: 6mins

Name
Class
Date
1.

Which of the following is not a conflict management style according to the According to the Thomas-Kilmann Conflict Mode Instrument used by human resource (HR) professionals?

a)

Avoidance

b)

Compete

c)

Collaborate

d)

Control

e)

Accommodate

2.

Communication barriers are not a source of conflict in the workplace

a)

True

b)

False

3.

Conflicts allows parties to diffuse more serious conflicts

a)

True

b)

False

4.

Conflict does not allow parties to assess each others power and ability

a)

True

b)

False

5.

When you cooperate to a high-degree, and it may be at your own expense, and actually work against your own goals, objectives, and desired outcomes

a)

Avoidance

b)

Accommodation

c)

Collaboration

d)

Competition

6.

This is the “win-lose” approach.  You act in a very assertive way to achieve your goals, without seeking to cooperate with the other party, and it may be at the expense of the other party.  

a)

Accommodation

b)

Competition

c)

Avoidance

d)

Collaboration

e)

Compromise

7.

In Conflict Management, interpersonal differences exist on every possible dimension

a)

True

b)

False

8.

Which of the following is not associated with Barnlund's views of communication as it relates to interpersonal conflict

a)

How you view yourself

b)

How you view the other person

c)

How you believe the other person views yourself

d)

How the other person reacts to the issue(s)

9.

A grievance is described formal expression of dissatisfaction and it represents a form of conflict that may exist between he employer and the employee or between two employees

a)

True

b)

False

10.

Terms of employment can be expressed or implied

a)

True

b)

False

11.

Conditions of employment are not contained in work rules, disciplinary procedures and job descriptions

a)

True

b)

False