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WorksheetsConflict Management Theories and Practice
Total questions: 11
Worksheet time: 6mins
Which of the following is not a conflict management style according to the According to the Thomas-Kilmann Conflict Mode Instrument used by human resource (HR) professionals?
Avoidance
Compete
Collaborate
Control
Accommodate
Communication barriers are not a source of conflict in the workplace
True
False
Conflicts allows parties to diffuse more serious conflicts
True
False
Conflict does not allow parties to assess each others power and ability
True
False
When you cooperate to a high-degree, and it may be at your own expense, and actually work against your own goals, objectives, and desired outcomes
Avoidance
Accommodation
Collaboration
Competition
This is the “win-lose” approach. You act in a very assertive way to achieve your goals, without seeking to cooperate with the other party, and it may be at the expense of the other party.
Accommodation
Competition
Avoidance
Collaboration
Compromise
In Conflict Management, interpersonal differences exist on every possible dimension
True
False
Which of the following is not associated with Barnlund's views of communication as it relates to interpersonal conflict
How you view yourself
How you view the other person
How you believe the other person views yourself
How the other person reacts to the issue(s)
A grievance is described formal expression of dissatisfaction and it represents a form of conflict that may exist between he employer and the employee or between two employees
True
False
Terms of employment can be expressed or implied
True
False
Conditions of employment are not contained in work rules, disciplinary procedures and job descriptions
True
False
