WorksheetsMS-900 - Describe Microsoft 365 Pricing and Support
Total questions: 37
Worksheet time: 56mins
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
1. Customers can purchase Microsoft 365 and pay monthly using a credit card.
2. Customers can purchase Microsoft 365 and pay annually using a credit card.
3. Customers can purchase Microsoft 365 through an Azure Cloud Solution Provider.
1. Yes
2. Yes
3. Yes
1. No
2. No
3. No
1. Yes
2. No
3. No
1. No
2. No
3. Yes
A company deploys Microsoft 365. You notice improvements that can be made to some Microsoft 365 services. You need to submit a formal feature request to Microsoft with your suggestions for improvements. Which tool should you use?
Microsoft Office Support site
Security & Compliance Center
Microsoft 365 Roadmap site
Feedback Hub app
Feedback Web portal
You need to determine the release date of Microsoft 365 features. What should you use?
Office Deployment Tool release history
Microsoft 365 admin center
Microsoft System Center
Microsoft 365 Roadmap
Windows Insider program
A company uses Microsoft 365. You need to identify billing and purchasing features in Microsoft 365. Match each feature to its description.
Billing profile
Provides customization of invoices and payment options
Billing invoice
Provides a summary of charges
Morgan
Captain
You are a Microsoft 365 administrator for a company. You need to recommend an appropriate Microsoft Office 365 plan for a customer that minimizes costs. Which subscription plans should you recommend?
Enterprise E1
Local copy of Outlook that connects to an Exchanger Server. Search and discovery with Delve
Enterprise E3
eDiscovery with in-place search, hold, and export
Enterprise E5
Advanced eDiscovery with in-place search, hold, export, and analytics
A company subscribes to Microsoft 365. You need to ensure that all administrators receive email notifications about potential service disruptions. Which three options in the Edit Message center preferences dialog box should you select?
You are the Microsoft 365 administrator for a company. A user experiences an issue with SharePoint Online. You need to resolve the issue. Which two options can you use? Each correct answer presents a complete solution.
Go to the SharePoint admin center and create a support request.
Contact Microsoft technical support by telephone.
Create a new service request from the Microsoft 365 admin center.
Create a service request from the SharePoint portal.
A small advertising company has 250 employees. You need to migrate all users to Microsoft 365 and meet the following requirements:
✑ Provide a user-centric licensing solution for all users.
✑ Manage devices from a single location.
✑ Minimize licensing costs.
Which licensing model should you use?
Microsoft 365 Business
Microsoft 365 Education
Microsoft 365 Enterprise E3
Microsoft 365 Enterprise E5
A company that has 50 employees plans to purchase a Microsoft 365 Business subscription. Which two payment methods are available? Each correct answer presents a complete solution. (Choose two.)
PayPal
automatic bank transfer
Enterprise Agreement
credit card or debit card
A company has a Microsoft 365 subscription and a Microsoft Azure support plan. You need to implement only Azure services for which Microsoft provides technical support. Which two types of services and features can you implement? Each correct answer presents part of the solution.
general availability
targeted release
public preview
private preview
A company is a Microsoft 365 reseller. The company does not provide managed services or direct customer support. You need to provide licenses for customers and earn commissions for each license sold. What should you do?
Buy licenses for customers by using the Microsoft admin portal.
Sign up as a Cloud Solution Provider direct reseller.
Sign up as a Cloud Solution Provider indirect reseller.
Buy licenses for customers from a Microsoft Authorized distributor.
Your company uses Microsoft 365 with a business support plan.
You need to identify Service Level Agreements (SLAs) from Microsoft for the support plan. What response can you expect for each event type? Choose three.
Critical: Continuously with a one-hour response time
Critical: Continuously with no commitment for response time
High: Continuously with a one-hour response time
High: During business hours with no commitment for response time
Medium: During business hours with no commitment for response time
You are the Microsoft 365 administrator for a company.
You need to find all general availability features for SharePoint Online.
Which option should you select on the Microsoft 365 Roadmap page?
In development
Rolling out
Launched
A company experiences a Microsoft 365 outage that affects an entire region.
You check the Service Health Dashboard and observe that the service is healthy.
After the incident is resolved, you need to find information in Service Health Dashboard that describes what happened during the outage.
What should you use?
Message Center
incident closure summary
Post-Incident Review (PIR)
service request
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
1. Cloud solution providers (CSPs) can bill customers for Microsoft 365 licenses on an annual basis.
2. CSPs can provide 30-day trial licenses to customers.
3. CSPs must charge customers for licenses that the customers use.
1. Yes
2. Yes
3. Yes
1. No
2. No
3. No
1. Yes
2. No
3. Yes
1. No
2. No
3. Yes
You use Microsoft Business Products. When you try to create a support request, you receive the following message:
You don't have permission to access this page or perform this action.
You need to determine the cause of the error message. What is the cause?
Your password is expired
Your account is disabled
Your company does not have Premier support
Your account is not a member of the global admin role
Your company plans to purchase a Microsoft 365 subscription. The company requires intranet and team sites.
You need to select a Microsoft 365 subscription that provides the required features. Which two subscriptions can you use?
Microsoft 365 Personal
Microsoft 365 Business Premium
Microsoft 365 Apps for Business
Microsoft 365 Business Basic
A company deploys Microsoft 365. You must implement conditional access to restrict access to administrative accounts when users authenticate from specific locations. You need to select the lowest cost license that meets the requirement.
Which license should you choose?
Azure Active Directory Premium P1
Azure Active Directory Premium P2
Azure Active Directory Free
Azure Active Directory B2B
A company is evaluating the licenses that are available in Microsoft 365. The company needs to minimize licensing costs.
Match each license to its requirement.
Microsoft 365 F3
Users require a mailbox and will use Office web or Outlook and mobile apps to access the mailbox.
Microsoft 365 E3
Users require a Windows 10 Enterprise license and a Outlook-accessible mailbox.
Microsoft 365 E5
Users require Windows 10 Enterprise and phone system licenses, and a Outlook-accessible mailbox.
You administer a Microsoft 365 tenant. You need to be able to quickly identify the status of each by its icon. Which service status is associated with each icon?
Service is healthy
Advisory
Incident
You are the Microsoft 365 administrator for a company. You identify the following requirements (see exhibit).
You need to purchase Office 365 subscription based on the requirements for each department. Which type of subscription should you use for each department?
Microsoft 365 E5
aquisitions and finance
Microsoft 365 E3
purchasing
Microsoft 365 F1
customer service
A company plans to purchase Microsoft 365 Enterprise licenses. Which two options can you use?
through a Cloud Solution Provider (CSP)
from the Microsoft website using a corporate credit card
from the Microsoft retail store
with an Enterprise Agreement (EA) subscription from Microsoft
You are the Microsoft 365 administrator for a company. Which release types are used for each deployment scenario?
Match each deployment scenario to its appropriate release type.
Private preview
Limited deployment for a small number of organizations for a short duration
Public Preview
Limited deployment available to all customers for a short duration
General Availability
Widespread deployment
An organization migrates to Microsoft 365. The company has an on-premises infrastructure that includes Exchange Server and Active Directory Domain Services. Client devices run Windows 7. You need to determine which products require the purchase of Microsoft 365 licenses for new employees. Which product licenses should the company purchase?
Windows 10 Pro Upgrade
Microsoft Office Professional
Windows Server
Microsoft Exchange Client Access
You are the Office 365 administrator for a company. You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request. You need to get help resolving your problem through the admin center. Which three actions can you perform from the admin center?
Receive a Microsoft technical support phone number to speak with a Microsoft support technician.
Request a Microsoft service technician to contact you by using email.
Use the query text box to type information about your problem and receive links to help documentation.
Schedule a time for a Microsoft service technician to call you.
Chat with a live Microsoft service engineer.
You are the Microsoft 365 administrator for a company. You need to track scheduled maintenance events in Microsoft 365 admin center. Where can you track these events?
Reports
Support
Service Health
Message Center
A company plans to purchase Microsoft 365. You need to give management an overview of the Microsoft 365 pricing model. Which of the following describes how the company will be billed for Microsoft 365?
The company will be billed according to the amount of computing resources it uses each month across all users.
The company will make a single payment for Microsoft 365, after which it owns the license for Microsoft 365 and can use it in an unlimited fashion.
The company will be billed annually for a single Microsoft 365 license that can be shared among all employees.
The company will be billed according to the number of user licenses acquired.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
1. Licensing through a Cloud Solution Provider (CSP) allows you to purchase nonperpetual software for on-premises use.
2. Licensing through a Cloud Solution Provider (CSP) allows you to receive a discount based on volume.
3. Licensing through a Cloud Solution Provider (CSP) allows you to receive technical support on your Microsoft services from a certified partner.
1. Yes
2. Yes
3. Yes
1. No
2. No
3. No
1. Yes
2. Yes
3. No
1. No
2. Yes
3. No
A company plans to migrate to Microsoft 365. Firstline employees need to be able to collaborate by using Microsoft Yammer, SharePoint Online, and Teams. You must minimize costs. Which subscription type should you use?
E3
ProPlus
F3
Personal
An organization plans to deploy Microsoft Office 2019 or Office 365 ProPlus. What are two advantages of Office 365 ProPlus? (Choose two.)
Features remain constant through the lifetime of the applications.
Office 365 ProPlus includes downgrade rights.
A single license may be deployed to multiple devices.
Fully functional Office mobile apps are free to install and use.
A company is purchasing a Microsoft 365 subscription to replace the current on-premises IT infrastructure. You need to identify the impacts of subscribing to Microsoft 365. Which three outcomes can the company expect?
Predictable Microsoft licensing costs
Increased Exchange Server Client Access License (CAL) costs
Increased Windows Server Client Access License (CAL) costs
Increased service scalability
Decreased on-premises infrastructure maintenance
You are the Microsoft 365 administrator for a company. Your company wants to learn more about what happens if the availability terms of the Microsoft Office 365 services are not met. Where can you find this information?
Service Level Agreement
Microsoft Services agreement
Microsoft Cloud agreement
Microsoft Products and Services agreement
Microsoft Enterprise agreement
A company uses Microsoft 365. The company has the following requirements:
✑ Team 1 users need to use web-based email and calendaring.
✑ Team 2 users need to use email and calendaring. They also need to hold telephone calls with clients and host online meetings.
✑ Team 3 users need access to tools that provide task and shift management
✑ Licensing costs need to be minimized.
Match each license to the appropriate users.
Team 1
Microsoft 365 E3
Team 2
Microsoft 365 E5
Team 3
Microsoft 365 F3
A company uses Microsoft 365. Employees report that their searches are failing in Microsoft Outlook. You need to determine the reason the searches are failing. What are two possible ways to achieve this goal?
View the mailboxes list in the Exchange admin center.
View the Exchange Online advisories in the Service health dashboard.
View the email activity in the usage reports.
Submit a service request in Microsoft 365 admin center
Users report that they are unable to access specific SharePoint sites. You need to view the current health of Microsoft 365. What should you do?
Navigate to the Service request history page
Navigate to the Service health page
Navigate to the SharePoint product page
Navigate to the Threat management dashboard
Match each Microsoft 365 feature to its availability
Private preview
Available to specific customers.
Compliance testing completed.
Public preview
Can be turned on for evaluation
General availability
Available for purchase
You are the Microsoft 365 administrator for a company. The company supports an aggressive rollout of features.
You need to release features as soon as they are released. Which feature phase should you use for each development step?
Private Preview
Complete compliance testing
Public Preview
Complete QA testing for recently released features
General Availability
Prepare QA results and end-user documentation
