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Professional Email Review

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

You are writing an email to your female teacher, but you aren't sure if she's married. How should you address her?

a)

Mrs.

b)

Miss

c)

Ms.

d)

Professor

2.

Which of the following words should be used to describe the SUBJECT of your email (select all that apply)?

a)

Long

b)

To-the-point

c)

Specific

d)

Short

3.

You are writing an email to a state senator whom you haven't met. Should you introduce yourself in your email?

a)

Yes

b)

No

4.

Select what you SHOULD include in an email (select all that apply).

a)

Emojis

b)

Lots of exclamation points

c)

Professional font

d)

Professional salutation

e)

All-caps

5.

Select what you SHOULD NOT include in a professional email (select all that apply).

a)

Emojis

b)

Lots of exclamation points

c)

Professional signature

d)

All caps

e)

Salutation

6.

How long should you wait for a response before emailing again?

a)

2 hours

b)

3 days

c)

24 hours

d)

1 week

7.

The person sending the email is who we call:

a)

The recipient

b)

The salutation

c)

The valediction

d)

The sender

8.

The person who will receive the email is who we call:

a)

The recipient

b)

The salutation

c)

The valediction

d)

The sender

9.

What you say at the beginning of the email is called:

a)

The recipient

b)

The greeting

c)

The salutation

d)

The sender

10.

The box where you write the email addresses of the principal recipient(s) of the email is called:

a)

The TO field

b)

The CC field

c)

The BCC field

d)

The subject line

11.

The box where you write a short summary of the topic of the email so that the recipient will know what it's about is the:

a)

The TO field

b)

The CC field

c)

The BCC field

d)

The subject line

12.

The subject line should be ___________ the body of the email.

a)

Longer than

b)

The same length as

c)

Shorter than

d)

Inside of

13.

The part of the email that contains all the details is the:

a)

Subject line

b)

Salutation

c)

Valediction

d)

Body

14.

What can the sender improve (select all that apply)?

a)

Missing salutation

b)

Missing greeting

c)

Unprofessional sender email address

d)

The entire email is in the subject line

15.

What can the sender improve?

a)

Missing greeting

b)

Wrong use of the CC Field

c)

Missing salutation

d)

Missing signature

16.

What can the sender improve?

a)

Wrong use of TO field

b)

Wrong use of BCC field

c)

Unprofessional sender email address

d)

Missing subject line

17.

What can the sender improve (select all that apply)?

a)

Subject line too long

b)

Not edited for capitalization or punctuation

c)

Missing greeting

d)

Missing salutation

18.
What’s the most important thing I should include with every email?
a)

A specific, well thought out subject line

b)
A professional greeting & proper closing including my name
c)
Correctly structured sentences, proper grammar & punctuation
d)
All of the answers are correct
19.
Which is something you should do when creating a "Subject" for an email?
a)

Leave it blank

b)
Just say "Hi" or "Hey"
c)

Be brief and to-the-point

d)

Explain as much info in the subject as you can

20.
You should _________ your emails before sending.  Once they are sent you cannot get them back.
a)

Return

b)

Reply

c)

Proofread

d)

Delete

21.
Typing emails in ALL CAPS is the same as what? 
a)

Messaging

b)

Browsing

c)

Shouting

d)

Making a point

22.

All incoming emails are found under which label?

a)
Mail
b)
Incoming
c)
Inbox
d)
Mailbox
23.

We want to be polite in email.

So, we should make ___________ not demands.

a)

Requests

b)

Commands

c)

Pleas

d)

Phone calls

24.

Which of the following is an example of an appropriate greeting?

a)

Yo

b)

Hello

c)

What up

d)

Sincerely

25.

Which of the following is an example of an appropriate salutation?

a)

Love

b)

Kind regards

c)

Hi there

d)

Kisses and hugs