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WorksheetsASR Quiz - Onboarding New Starforce
Total questions: 50
Worksheet time: 38mins
What is the name of our loyalty programme?
Ascott Online Advantage
Ascott Star Rewards
Ascott Online Rewards
Ascott Star Awards
Which Ascott brand is not included in ASR?
Citadines
FOX Lite
The Crest Collection
None of the above
What are the five (5) tiers of ASR?
Classic, Silver, Bronze, Platinum, Black
Classic, Silver, Bronze, Gold, Emerald
Classic, Silver, Gold, Platinum, Diamond
ASR only has four (4) tiers.
Which of the following is not a member benefit?
15% off Best Flexible Rate all year long
Complimentary in-room Internet access
Birthday discount e-voucher
Seasonal offers up to 50% off Best Flexible Rate
ASR points are awarded with every _____ spent.
S$1
US$1
S$10
S$0.0025
The birthday voucher is valid for how long?
1 Month
6 Months
1 Year
2 Years
Which status should you have to earn 12 points per S$1?
Classic
Silver
Gold
Platinum
What rates can you earn points on?
Best Flexible Rate
Promotional rates up to 40%
Birthday discount rate
All of the above
What is the monetary value of 1 ASR point?
S$1
S$0.25
S$0.0025
S$0.025
How long are ASR points valid for?
6 Months upon completion of stay
1 Year upon date of accumulation
2 Years upon date of accumulation
No Expiry Date
True or False: Points earned in one room can be split among multiple members.
True
False
How long is a Diamond membership valid for?
6 Months
1 Year
Lifetime
3 Years
Points will be automatically posted to the member’s account within ______ upon checkout.
14 days after completion of booking
7 days after completion of stay
14 days after completion of stay
1 month after completion of stay
A gold status member will be downgraded to _____ status if he/she spends $0 by expiry of membership.
Classic
Silver
Gold
Platinum
Where should we direct enquiries regarding ASR?
enquiry.guestservice@the-ascott.com
enquiry.asr@the-ascott.com
enquiry.rewards@the-ascott.com
enquiry.member@the-ascott.com
Which one of the following spend will allow a member to attain Platinum status in a qualifying year?
S$999
S$2,999
S$9,999
S$10,999
True or False: ASR points will expire after 24 months, on the last day of the equivalent month in which they were earned.
True
False
True or False: ASR Programme offers redemption awards with NO BLACKOUT DATES.
True
False
Should a property want to purchase points for marketing purposes, how much does a property pay for one ASR point?
S$0.0015
S$0.0030
S$0.0035
S$0.0050
True or False. From 01 January 2022 onwards, points are awarded for eligible corporate stay.
True
False
True of False. ASR points can be offered as cancellation refund instead of cash.
True
False
How many points earned with every SGD 1 spent on stay for a Platinum member?
16 points
20 points
18 points
12 points
How much does a Classic member need to spend be upgraded to a Gold member within the membership year?
SGD 2,500
SGD 1,000
SGD 5,000
SDG 3,000
Who is entitled to Diamond tier?
Owners of ASR participating properties
ASR members who have spent a lifetime spent of SGD 2,000,000
ASR members who have spent a lifetime spent of SGD 10,000,000
ASR members who have spent SGD 100,000 within one (1) year
How can a member earn points?
In-room services
For all room bookings made online via the brand website using their membership account and member must complete the stay
Room bookings made through the reservations team
All of the above
How can a member use their points?
Free stays or upgrades
Donate to charities
Points exchange with other loyalty programme
All the above
Points are awarded to a member who is
Main stayer of the room indicated in the booking
Booker of the room
Either the stayer or booker
None of the above
How many points can an ASR member earn with every SGD 1 spent on eligible stays for booking corporate rates?
10 points
Depends on their tier
5 points
Corporate bookings are ineligible for ASR points
Who can join ASR?
Individual persons aged 16 years old and above
Individual persons aged 18 years old and above
Individuals with history of stay with Ascott
All of the above
Who should be responsible to encourage people to sign up as an ASR member?
Guest Service Team
Sales/Marketing Team
Reservations Team
All of the above
If an ASR member has 10,000 ASR points, how much will it be if the member redeemed it in AUD (exchange rate SGD/AUD: 0.99)?
AUD 24.75
AUD 25
AUD 20
AUD 22.15
What is the maximum points an ASR member can earn per booking?
1,000,000 ASR points
100,0000 ASR points
10,000 points
No cap on the points accumulated
If a Platinum ASR member spent AUD 500, how much points will s/he earns (exchange rate SGD/AUD: 1.01)?
5,000 ASR points
5,488 ASR points
7,000 ASR points
8,080 ASR points
Which of the following information is not used to verify an ASR members account when a request for activation was sent via chat or phone call?
Member name in the ASR account
Company email address
Date of birth
Past Stays using ASR account
Will bookings made under corporate leasing rates earn ASR points?
Bookings made through corporate leasing will earn 5 points.
Bookings made through corporate leasing will earn 10 points.
Bookings made through corporate leasing will not earn points.
Bookings made through corporate leasing will earn 10 points for Platinum members only.
Can a property purchase ASR points for service recovery?
Yes, but until 10,000 points per transaction
Yes, no minimum or maximum number of points needed
Depends on the decision of the ASR team
No
If a Platinum member spends only SGD 1,000 by the expiry of membership, s/he will be downgraded to?
Classic
Silver
Gold
Deactivation of account
What is the reimbursement rate for a reward stay if occupancy is 85% and above?
20%
50%
85%
90%
If a member requests an employee to retain his/her online credentials so the employee can manage his/her account, is it allowed?
Yes
No
Depending on the decision of the property manager
Depending on the decision of the ASR team
Are partial redemptions allowed?
Yes
No
Depending on the decision of the property manager
Depending on the decision of the ASR team
Who is the approver manual points adjustment request made by the front office/guest service team?
ASR team
General Manager/ Residence Manager
Guest Service Manager
Country General Manager/ Regional General Manager
How many days will it take to issue points that have been approved?
Immediately, once it’s approved
1 day
7 days
14 days
If an ASR member asks for a room upgrade, how should a property respond?
Always grant the request for the room upgrade to a higher room type (1 bedroom to 2 bedroom) since it is part of the ASR member benefits.
Grant the request where possible for the room upgrade to the same room type but a higher floor or a better view. Let the guest know they are upgraded.
Politely decline and explain that complimentary room upgrade is subject to availability.
Gently decline and offer 10,000 ASR points in exchange.
How should properties treat ASR members, so they will feel valued?
Identify and anticipate the interests and needs of each ASR member. Express that loyal members are treasured.
Show that you are acting on their enquiries and feedbacks. Suggest solutions if problem arises.
Treat them as our number one priority.
All of the above.
How do we create a simple and consistent pricing policy & display for ASR member rates?
Simple and Differentiated Rate Name
Clear and Precise Sale Conditions
Limited Number of Rate Display
All of the above.
How can an ASR member redeem his/her evoucher?
Through booking via the Discover ASR website or mobile app
Through booking via Reservations
Through booking via Front Desk
All of the above
Can the property assist to manually redeem ASR points during the member’s stay?
Yes, if the member has requested to redeem points personally at front desk.
Yes, if the member has inform us before arrival.
No, manual points redemption is not allowed.
No, manual points redemption can only be done during the creation of the booking.
What is a possible treatment for any violation to the policy which has been clearly defined and are in relation to the intention of fraudulence or integrity breach?
Termination on employment if the loss amount is substantial.
Serious disciplinary action can be taken accordingly – either warning or demotion.
If warning has been issued, company has the right not to give AWS (Annual Wage Supplement) and/or VB (Variable Bonus).
All of the above
What are the correct way to enroll new members?
Sign-up via Property sign-up link/QR code
Join ASR on www.discoverasr.com
Download the ASR app and sign-up
All of the above
How much is the ASR programme fee?
5% of booking revenue for both leisure and corporate bookings
5% of booking revenue for leisure booking and 3% of booking revenue for corporate booking
5% of booking revenue for leisure booking and 2% of booking revenue for corporate booking
2% of booking revenue for leisure booking and 5% of booking revenue for corporate booking
