WorksheetsEmail Etiquette and Safety
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
It is always important to have a subject line in an email.
a)
True
b)
False
2.
Emails create a permanent record.
a)
True
b)
False
3.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
4.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
5.
Knowing your audience is important in email communication.
a)
True
b)
False
6.
A ____ should always begin the body of your email.
a)
salutation
b)
date
c)
signature
d)
subject
7.
A closing is a polite ending to a message. Which is not a suitable example of a closing?
a)
Best regards,
b)
Sincerely
c)
Thank you
d)
Good bye
8.
Always proofread your email for ________ errors before sending.
a)
Spelling
b)
Grammar
c)
Punctuation
d)
All of the above
9.
You should --------- your emails before sending. Once they are sent cannot get them back.
a)
return
b)
reply
c)
review
d)
remind
10.
"Good Morning Mr. Thomas" is an example of a ________.
a)
Salutation
b)
Closing Statement
c)
Email Body
d)
CC
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