WorksheetsTroubleshooting and Number sync
Total questions: 12
Worksheet time: 6mins
All devices support at&t and eSIM technology.
True
False
Why isn't my watch ringing when someone calls?
Doesn't have do not disturb mode enabled on their wearable
Watch is on call forwarding
Line was disconnected
All the above
What do I do if my watch is overheating?
Tell them to just keep it own it will cool down
Check for physical damage
Advise the customer to always close running apps when not in use (if applicable).Refer to the wearable manufacturer's website for additional information.
Both C & D
Some wearable devices require the use of an application on the wireless phone in order to pair or use the wearable device?
True
False
Once you have a esim in use can you move to a physical sim?
yes
no
Twinning is when the watch and the phone number are not on the same ban?
True
False
Article #: 000006913
According to the article, if a wearable overheats you should advise the customer to:
Always close running apps when not in use
Place the device in the freezer
Take it apart
There is a monthly charge to use NumberSync?
True
False
What are some general battery saving tips?
Turn off Wi-Fi/Bluetooth/Location services when not in use.
Close running apps
Adjust the brightness settings to automatic
all of the above
The AT&T Wearables support article provides assistance with all things Wearable.
True
False
What is a eSIM?
physical sim
character on the SIMS game
embedded SIM
NumberSync only works on Apple Watches.
True
False
