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Email Etiquette 101 Review Quiz

Total questions: 42

Worksheet time: 21mins

Name
Class
Date
1.

To: Santa Clause

a)

Greeting

b)

Closing

c)

Recipient

d)

Sender

2.
a)

Recipient

b)

Sender

c)

Blind Carbon Copy

d)

Carbon Copy

3.
a)

Recipient

b)

Sender

c)

Blind Carbon Copy

d)

Carbon Copy

4.
a)

Recipient

b)

Sender

c)

Blind Carbon Copy

d)

Carbon Copy

5.

What three things should be in the subject line of an email?

a)

First and Last Name;

Class Period;

Teacher's Name

b)

First and Last Name;

Class Period;

Subject

c)

Last Name;

Class Period;

Teacher's Name

d)

First Name;

Class Period;

Date

6.

Subject: Shelly Nelson; English I 4th Period; Question about Expository Essay

a)

Salutation/ Greeting

b)

Body/Message

c)

Closing/

Signature Block

d)

Subject Line

7.

Hey! What's Up Bro?

a)

Low Register

Greeting

b)

High Register Greeting

c)

Low Register Closing

d)

High Register Closing

8.

Good Morning Coach Dawson,

a)

Low Register Greeting

b)

High Register Greeting

c)

Low Register

Closing

d)

High Register Closing

9.

Good Afternoon Mrs. Wilde,

a)

Salutation

b)

Closing

c)

Subject Line

d)

Recipient

10.

Thank you for your email. I would love to help you on this assignment. Please come by during my conference period or activity period. I look forward to working with you.

a)

Subject line

b)

Greeting

c)

Body

d)

Closing

11.

Another name for the body of an email is

a)

Greeting

b)

Signature Block

c)

Message

d)

Recipient

12.

See you around,

Can Man

a)

Low Register

Greeting

b)

High Register

Greeting

c)

Low Register

Closing

d)

High Register

Closing

13.

Respectfully,

Chase Nunez

a)

Low Register Greeting

b)

High Register

Greeting

c)

Low Register

Closing

d)

High Register

Closing

14.

Sincerely,

Jane Doe

a)

Greeting

b)

Subject Line

c)

Body

d)

Closing

15.

Another name for the closing of an email

a)

Salutation

b)

Message

c)

Signature Block

d)

Blind Carbon Copy

16.

True or False: Email addresses in the Blind Carbon Copy Can be seen by the recipient.

a)

True

b)

False

17.

True or False: Email address(es) in the Carbon Copy are not the main recipient but the conversation will be shared with them.

a)

True

b)

False

18.

True or False: One should avoid exclamation points in a professional email because they are informal

a)

True

b)

False

19.

True or False: The style and tone of an email stays consistent regardless of the person one is writing to.

a)

True

b)

False

20.

True or False: blondeshavemorefun@123.net is a professional email address.

a)

True

b)

False

21.

True or False: nancy.williams@wtx.net is a professional email address.

a)

True

b)

False

22.

True or False: Bright Colors and Highlighting behind text should be avoided because it makes the email hard to read.

a)

True

b)

False

23.

True or False: ALL CAPS should be avoided in emails because it sounds like you are shouting at your audience.

a)

True

b)

False

24.

True or False: One should avoid sarcasm because it is difficult to decipher tone in emails.

a)

True

b)

False

25.

True or False: Emojis are Professional.

a)

True

b)

False

26.

True or False: One should email while they are angry because the details are the clearest.

a)

True

b)

False

27.

I got home late from a football game and it was not possible to study for your email etiquette test. I should get to retest.

What is wrong with this message?

a)

Be clear and mention specifics.

b)

Be concise.

c)

Avoid blaming and excuses. Take responsibility.

d)

Proofread

28.

Mrs. Nelson, this is my fifth email today. Why are you ignoring me? I need your help. You need to give me extra credit.

What is wrong with this message?

a)

Avoid the word "You"

b)

All of these.

c)

Allow at least 24 hours for response.

d)

Don't email asking for extra credit.

29.

I need you to explain this paper you gave us.

What is wrong with this message?

a)

Be clear and mention specifics.

b)

Be concise.

c)

Avoid using ALL CAPS.

d)

Don't email when angry.

30.

True or False: "You" should be used as much as possible in your emails so the person feels important.

a)

True

b)

False

31.

True or False: Asking for extra credit in an email is acceptable.

a)

True

b)

False

32.

True or False: First and last names should be included in the signature block.

a)

True

b)

False

33.

True or False: Proofreading your emails before you send them makes you look intelligent and professional

a)

True

b)

False

34.

True or False: An email with only complaints and requests make one look narcissistic.

a)

True

b)

False

35.

Acceptable response time for an email

a)

12 hours

b)

36 hours

c)

24 hours

d)

48 hours

36.

True or False: Using ASAP is completely acceptable in emails because it shows urgency.

a)

True

b)

False

37.

True or False: Use bullets to organize your message if sending a lengthy email.

a)

True

b)

False

38.

True or False: The way you email reflects on who you are as a person.

a)

True

b)

False

39.

True or False: You use low register when emailing a friend or family member.

a)

True

b)

False

40.

True or False: You use high register when emailing your boss or your teacher.

a)

True

b)

False

41.

True or False: Misspelling the recipients name in the greeting makes you look lazy.

a)

True

b)

False

42.

True or False: The font of the email really doesn't matter, but the color of the font does.

a)

True

b)

False