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WorksheetsManagement Chapter 4
Total questions: 10
Worksheet time: 9mins
________ is the formal arrangement of jobs within an organization.
Departmentalization
Organizational design
Organizational structure
Work specialization
In describing the degree to which tasks in an organization are divided into separate jobs, managers use the term ________.
work specialization
departmentalization
chain of command
span of control
What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled?
product
geographic
outcome
customer
The theory that a person should report to only one manager is called ________.
authorized line of responsibility
unity of command
responsibility factor
chain of command
A(n) ________ organization is highly specialized and rigidly departmentalized.
organic
complex
learning
mechanistic
For communication to be successful, meaning must be imparted and ________.
received by the other person
acknowledged by the receiver
feedback must be sent back to the sender
understood by the receiver
________ consists of all the patterns, networks, and systems of communication within an organization.
The grapevine
Interpersonal communication
Organizational communication
Open communication
When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.
control
motivate
provide a release for emotional expression
persuade
During the communication process, the message is converted to a symbolic form, called ________.
decoding
encoding
deciphering
expanding
List FOUR (4) barriers to effective communication that managers face.
