WorksheetsBrand Knowledge & Service Attitude
Total questions: 10
Worksheet time: 6mins
d'primahotel was established on
2011
2014
2012
2041
Besides d'primahotel, (a) and Roti'O are part of Primajaya Group
PRIMA , in bahasa means.....
Perfect/ Fit
Satisfying
Embodying an charming
Comforting
Our Vision is to become...
Become luxury services provider in Indonesia
Become the biggest Hotel Group in Indonesia
Become biggest Hotel Chain in Asia
Become best hotel of the year
Our motto is...
d'value
d'location
d'services
d'comfort
d'location
d'satisfaction
d'comfort
d'value
d'ambience
d'comfort
d'value
d'location
Here is our Team Value and we are proud of it
Passionate
Respect
Innovative
Motivated
Authentic
Passionate
Respect
Immersive
Motivated
Authentic
Passionate
Respect
Innovative
Mastered
Authentic
Passionate
Respect
Innovative
Motivated
Awesome
The opening year of first hotel, d'primahotel WTC Mangga Dua
(a)
The World is change, our guests nowadays are looking for meaning.
how to get along with it?
Be the Change
Offer best room
Be the One
Offer best room rate
Below is the correct answer of how we manage EYE CONTACT
80% While Speaking
50% While Listening
70% While Listening
50% While Speaking
80% While Listening
60% While Speaking
80% While Listening
50% While Speaking
Our reaction when BITTER guest hits us
1. Show your Shock
2. Maintain eye contact and listen
3. Apologize
4. Silent and wait for the reaction
1. Show your Shock
2. Maintain eye contact and listen
3. Explain our difficulties
4. Silent and wait for the reaction
1. Show your Shock
2. Maintain eye contact and listen
3. Apologize
4. Silent and report to owner
1. Show your Shock
2. Maintain eye contact and listen
3. Give Compliments
4. Silent and wait for the reaction
