WorksheetsConversion Skills
Total questions: 10
Worksheet time: 7mins
The following are type of customers that we will mainly face when we are converting competitor brand products
Big Fan of the Brand
Friends Recommend Customers
Use for long time
Customer comes in your shop, looking for Samsung A---, What will be your first approach to them?
Directly introduce Honor
Greet them and Do as they asked
Tell them you don’t have it
Ask them to leave
If the customer has been using the brand for a long time and is now ready to change his phone , what kind of approach will you use
Acknowledge and praise
Find out what he likes in brand
Match with what we have
Convert
Customer needs can be categorized into the following
Pricing
Features
Effectiveness
Customer needs can be categorized into the following ___
Pricing
Features
Effectiveness
The following are examples of open ended questions except?____
Who will use the mobile ?
Did you also use HONOR before?
What function do you use more often?
Do you usually like to travel or sports?
The FAB technique of selling stands for?
Feature
Advantage
Solution
Feature
Acceptance
Benefit
Feature
Advantage
Benefit
Tom wants to buy a phone for his mother as a gift, he wants to buy her a brand he has been using for a long time himself, as a sales expert, how would you approach Tom?
Acknowledge and praise
Find out what he likes in brand A
Match with what we have
Convert
Acknowledge and Praise
Find out why he loves brand A
What we have that Brand A doesn’t have.
Convert
Introduce Brand A and other options
Recommend Honor Products
Convert
When digging customer pain points, the key is that: the solution should address the customer’s true pain point, hence the approach shouldn't be about the product, it should be about the alleviation of the pain point.
TRUE
FALSE
Which of the Following steps to converting a customer is not correct
Analyze customer needs
Do as they ask
Ask them to buy your product immediately
Find the needs and dig painpoints
