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WorksheetsLeadership/Conflict Management Test Review
Total questions: 30
Worksheet time: 15mins
disagreement through which parties involved perceive a threat to their needs, interests and concerns
Power
Collaborative Attitude
Conflict
Reframing
ability to perform an action or the possession of control or influence over others
Power
Mediator
Arbitrator
Conflict Management Style
positive mindset of which disputing parties take efforts to build or maintain a healthy relationship with each other
Reframing
Trust
Arbitrator
Collaborative Attitude
expressing something in a different way without changing the meaning
Personality
Reframing
Mediator
Trust
phrase in the conflict resolution process where a neutral outsider gets involved to help the disputing parties solve the problem
Facilitator
Third Party Intervention
Arbitrator
Power
a third party who manages the process of negotiation
Facilitator
Conflict Management Style
Trust
Conflict
a third party who helps conflicting parties clarify the situation and decide on a solution
Power
Trust
Collaborative Attitude
Mediator
a given authority who hears all sides of a case and makes final decision based on the information gathered
Third Party Intervention
Arbitrator
Personality
Power
______ involve developing a course of action to achieve the objective of the company
Planning
Organizing
Leading
Controlling
The Goal is only to Win is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is Win/Win is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is to find middle ground is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
The Goal is to delay is a part of which conflict management style?
Avoiding
Competing/Competition
Collaboration
Compromise
What are some of the causes of conflict? (Multiple choice)
Lack of cooperation
Personality Clashes
Authority Issues
Value Differences
Not having the same color hair
Which of these is not a conflict management style?
Accommodating
Authoritarian
Competing
Compromising
Competing takes on what kind of approach?
Highly Assertive and uncooperative
Highly Unassertive and uncooperative
Cooperative and unassertive
Assertive and cooperative
Moderately assertive and cooperative
Avoiding takes on what kind of approach?
Highly assertive and uncooperative
Cooperative and unassertive
Highly unassertive and uncooperative
Assertive and cooperative
Moderately assertive and cooperative
Accommodating takes on what kind of approach?
Assertive and cooperative
Highly assertive and uncooperative
Unassertive and uncooperative
Cooperative and unassertive
Moderately assertive and cooperative
Collaborating takes on what kind of approach?
Highly assertive and uncooperative
Assertive and cooperative
Moderately assertive and cooperative
Unassertive and uncooperative
Cooperative and unassertive
Compromising takes on what kind of approach?
Highly assertive and uncooperative
Highly unassertive and uncooperative
Cooperative and unassertive
Assertive and cooperative
Moderately assertive and cooperative
Leader provides their teams with the information needed about a problem or situation and then allow the teams to develop solutions
participative
laissez-faire
goal-orienteds
servant
Leader takes a hands-off approach to their team and offers little to no guidance
laissez-faire
goal-oriented
servant
situational
Leader takes complete command and control of their workforce or team, and makes decisions without consulting the employees
autocratic
democratic
participative
laissez-faire
What is an advantage of laissez-faire style of leadership?
It leaves room for decision making to more innovative
Roles of responsibility are clearer
It makes employees feel more supported
What is meant by leadership?
Someone that tells employees what to do
The act of guiding a group or team to achieve a certain goal
Inspiring staff members to achieve their dreams
What is the difference between a manager and a leader?
Managers inspire people and leaders delegate tasks to their employees
Leaders have people follow them while managers have employees who work for them
They are both similar
What are the advantages of autocratic leadership?
It is an innovative style of leadership
Decisions are made quickly and by the most experienced members of staff
Employees ideas and creativity are not usually considered
What are the disadvantages of laissez-faire leadership?
Employees creativity isn't usually considered and employees could become demotivated
Employees are scared of management and are not allowed to make decisions
It is unclear who takes responsibility and can lead to poor performance if inexperienced staff aren't supported
What are the advantages of democratic leadership?
Employees are highly motivated and accepting of change
Employees are lazy and scared of change
Decisions are made quickly and efficiently
Which type of leadership relies heavily on the use of policies, procedures, and regulations?
Autocratic
Democratic
Participative
Laissez Faire
