Free Printable LEVEL 2 - CA02 - INTERPERSONAL BEHAVIOUR

1.

What are the correct steps that must be ensured for solving the workplace problem?

I. Examine type of problem.

II. Chose alternative solution.

III. Implement the accurate solution.

IV. Identify and interpret the problem.

a)

I, II, III, IV

b)

II, III, IV, I

c)

III, I, IV, II

d)

IV, I, II, III

2.

What are elements must be considered before scheduling the organization event?

I. Perform the task one after another.

II. Organize a chain of event in order of easier.

III. Find a gap to slot in your schedule to execute the job.

IV. Determine required time and materials needed to complete the job.

I, II and III

I, II and IV

I, III and IV

II, III and IV

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

3.

What are the elements that must be ensured for teamwork collaboration?

I. Prepare your individual assignments.

II. Periodically reflect on team process and fit with project tasks.

III. Discuss conflicting viewpoints and team member's differences.

IV. Select ideas and/or create new ideas effectively and efficiently as a team.

A. I, II and III

B. I, II and IV

C. I, III and IV

D. II, III and IV

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

4.

What are the criteria for an employee to observe in order to improve the company's overall quality?

I. Do not merely churn out what is needed.

II. Execute works when instructed by superior.

III. Do his/her best to produce great result in work.

IV. The employee's commitment to achieve good quality output.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

5.

Choose the right target elements for determining the organization growth?

I. Specific

II. Flexible

III. Achievable

IV. Measurable

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

6.

What are the elements that must be ensured for teamwork contribution in the workplace?

I. Control the members of the team.

II. Listen to other members of the team.

III. Prepare your individual assignments.

IV. Participate as a peer at team meetings.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

7.

Why an organization should set their own targets?

a)

Targets develop team ability to initiate with others.

b)

Targets provide the planning make goal achievement.

c)

Targets provide conflicting viewpoints and team member's differences.

d)

Targets provide a structure to constantly assess the performance of your organization.

8.

Which statement is false about teamwork attitude?

A. Learn the importance of documenting process and results.

B. Learn the importance of communications among individual skill.

C. Learn the importance of discussion and agreement on team processes.

D. Learn to prepare for team activities, then reflect on the results and assess team performance.

a)

Learn the importance of documenting process and results.

b)

Learn the importance of communications among individual skill.

c)

Learn the importance of discussion and agreement on team processes.

d)

Learn to prepare for team activities, then reflect on the results and assess team performance.

9.

What are the best solution agreements that need to be ensured for resolving problems in the workplace?

I. The group has some ground rules for making decisions such as consensus or minority vote.

II. As a result of disagreement, the group may actually identify new solutions supported by group consensus.

III. Controversies and disagreements if used constructively can be effective tools in selecting the best solution.

IV. If the group faces difficulty in reaching consensus, members or facilitator should clarify specific areas of disagreement and then identify ways to integrate similar interests into the solution.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

10.

Choose three (3) stages or steps of problem solving.

I. Making a decision.

II. Identify the problem.

III. Monitor or seeking feed-back.

IV. Live with the problem and continue works.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

11.

What is the purpose of evaluating problem solving in the workplace?

a)

To hold result in tact

b)

To maintain cost effectiveness.

c)

To figure out the value of of work done.

d)

To determine how well the solution is effectively working.

12.

What are the elements that must be ensured before a group considers a solution, implements and proceeds with the solution?

I. Remove all absurd ideas.

II. A problem must first be felt.

III. Understand the situations well.

IV. Alternative choices are produced.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

13.

What elements need to be ensured for the evaluation of performance standards at the workplace?

I. Rename job description for the position.

II. Determine desirable result or outcome for most of the duties .

III. Describe how much work must be accomplished within a certain amount of time.

IV. Describe what quality performance should look like (communication, customer service and interpersonal skills.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

14.

Planning and organization on your part in developing and presenting the review can lead to improved performance and a stronger working relationship.

What are the elements that need to be ensured in regards to the statement above?

I. Organize areas of weakness into themes.

II. Approach the interview with a focused plan.

III. Discuss examples of especially strong performance.

IV. Ask your manager to comment on areas of concern.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

15.

What elements must be ensured for measuring the performance expectations?

I. Review specific work results.

II. Direct observation in the field.

III. Review progress reports and records.

IV. Prepare performance reports on a monthly basis.

a)

I, II and III

b)

I, II and IV

c)

I, III and IV

d)

II, III and IV

16.

Which of the following statements is false about teamwork process requirement?

a)

Learn the importance of documenting process and results.

b)

Learn the importance of communications among individual skill

c)

Learn the importance of discussion and agreement on team processes.

d)

Learn to prepare for team activities, then reflect on the results and assess team performance.

17.

What is the approach that can be used to increase high-interaction, trust and openness among team members?

a)

Team building.

b)

Sensitivity training.

c)

Process consultation.

d)

Intergroup development

18.

What must a manager do in order to achieve the organization’s aim?

a)

Serve as innovators and brokers.

b)

Develop mentoring and facilitating skills.

c)

Set clear goals regarding productivity expectations.

d)

Set clear goals regarding productivity expectations.

LEVEL 2 - CA02 - INTERPERSONAL BEHAVIOUR

Total questions: 18

Worksheet time: 27mins

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