WorksheetsAutomotive repair orders
Total questions: 10
Worksheet time: 5mins
Why is a repair order important?
Customer/vehicle records
Legally binding contract
Keeping track of parts and labor
All of the above
Which one of these is not one of the 3 c's
Cause
Concern
Correction
Correlation
A customer states headlamps are not working. You should first?
Verify complaint
Replace the bulbs
Search for recalls
Scan the vehicle with a scan tool
The service writer's job is?
Communicate with the customer
Communicate with the technician
Reserch vehicle history
All of the above
V.I.N. stands for?
Vehicle Identification Number
Vehicle Information Number
Varible Information Numeric
Volvo Internal Navagation
The technician will determine the _______
Cause
Concern
Part numbers
All of the above
It is important to ______ the repair
Verify
Repeat
Assume
None of the above
A __________ ensures customer satisfaction, profit and legal guidelines
Multipoint inspection
Repair order
Customer signatures
All of the above
TSB stands for?
Tesla Standard Battery
Technical Service Bulletin
Technical Standard Bulletin
Technically Sold Battery
The third C is the _______
Cause
Correction
Concern
Calculate
