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WorksheetsIntro to Hospitality & Tourism SLO
Total questions: 15
Worksheet time: 8mins
Which of the following functions is included in the rooms division of a hotel?
Reservations
Sales
Administration
Maintenance
In which of the following areas of a hotel are guests registered, assigned rooms and checked out?
Concierge
Room service
Front Desk/Office
Reservations
In the travel and tourism industry, customer's perception of value and worth are often associated with...
Price
Place
Profit
Promotion
Which of the following is NOT a service in the hospitality industry?
Hotels
Restaurants
Flights
Garment
The host/hostess have to keep track of...
which tables are broken and need to be replaced
when tables are occupied, ready and almost ready
which tables are dirty adn need to be cleaned
which tables have loud customers
Selling and delivering the dining experience to the customers is the job of the...
Executive Chef
Server
Host/Hostess
Steward
The _______ is responsible for setting up, clearing and resetting the tables
expediter
steward
busser
sous chef
Another name for the "main course" is an
appetizer
side dish
meal
entree
Caesar, macaroni, tossed, cobb, greek, fruit, chicken, seafood, pasta, potato, etc. are all types of ...
appetizers
salads
side dish
dessert
The 7 parts of a menu are....
appetizers, soup, salad, crab legs, side dish, dessert, beverages
appetizers, soup, salad, entree, side dish, desserts, beverages
appetizers, soup, salad, entree, side cars, dessert, beverages
appetizers, soup, salad, entree, side dish, pies, beverages
An item that reminds you of a place you visited is called a
surround sound
amenity
souvenir
present
Around 2700 BC, the Egyptians developed the following two hospitality offerings
cruises & souvenirs
international language and common currency
taverns and restaurants
stagecoach inns and hotels
What 3 countries played an important role in the early days of hospitality?
England, US, and Asia
Egypt, Greece & Roman Empire
Asia, Italy, Greece
Egypt, Greece & England
What are 4 factors that are NOT under a hotel manager's control?
employee's calling out, national holiday, PTO & coming to work late
weather, economic conditions, room availability, housekeeping
demographic, social, lifestyle & technology trends
weather, political conditions, economic conditions & globalization
List the four trend types for the future
demographic, social, lifestyle, technology
consumer research, globalization, demographic, technology
global, local, national, out of this world
diversification, socialization, transnational, worldwide
