NEW
Font size
WorksheetsPhoenix SSA Review Part 3
Total questions: 50
Worksheet time: 25mins
What is Restricted Delivery?
The most secure shipping service that uses a system of receipts to monitor the packages movement
Ground Delivery of HAZMAT
Mail service offered to transients or individuals in process of moving
Ensures that mail is only delivered to a specific addressee or authorized agent
What service is provided for free with all of our package shipping services?
Insurance
USPS Tracking
Certificate of Mailing
Shipping supplies
What must be done to deliver a Certified Mail piece?
Addressee must sign
Scan the piece AAU
Collect the delivery fee
Record the tracking number in the registry book
This service uses a system of receipts to track the items location. It is our most secure shipping service.
Registered Mail
Priority Express
Restricted Delivery
Informed Delivery
Return Receipt is a service that can be added on to what other service or product?
Marketing Mail
Any other service that requires a signature
Periodicals
EDDM
Certificate of Mailing provides what?
Proof of delivery
Proof of valid permit account
Proof of completed SSA training
Proof that mail was presented to the post office for processing and delivery
What is a Forever Stamp?
Stamp valid for current Priority Mail Flat Rate envelope postage price
Stamp valid for current First-Class Mail one ounce price
Stamp valid for the current additional ounce price
Stamps sealed in a clear case designed for collectors
What are Semi-Postal Stamps?
Stamps that can be used for shipping with either USPS or Approved Shippers
Stamps that are used to mail government documents
Permit type stamps that are used on political mail
Stamps that are used as fund raisers for causes of national importance
An example of perishable matter:
Shotgun
Apples
Standard Marketing Mail
Liquid Mercury
These documents are required by OSHA for any products that potentially contain a chemical hazard
3976-R Customs Form
Safety Data Sheets (SDS)
Publication 52
GXG Airway Bill
A package marked with an ORM-D label can be shipped how?
Ground only
Registered Mail only
Airmail only
In a separate container isolated from other packages
Anonymous mail is mail weighing over 10 oz bearing only stamps and ___
hasn't been declared whether it contains HAZMAT or not
Has no return address
Has no name listed on delivery address
Already has a tracking number on it
Credit cards may be used to pay for any of these services/products EXCEPT:
Forever Stamps
Money Orders
Greeting Cards
ReadyPost Packaging supplies
In order for a debit card to be used to purchase a Money Order or Gift Card what must the customer provide?
Signature
PIN (Personal Identification Number)
Photo I.D.
Valid mailing address
Cash back option is limited to how much per transaction?
20$
50$
60$
100$
How often are Payment Device Inspections done on our CDUs (Customer Display Unit)?
Hourly
Daily
Weekly
Bi-weekly
Maximum amount of Gift Cards a person can purchase in one day?
100$
250$
500$
1000$
BSA (Bank Secrecy Act) was designed to
Keep bank data confidential and secure
Protect customers from identity theft
Aid the IRS in collection of taxes
Prevent financial crimes primarily money laundering
Failure to comply with the BSA (Bank Secrecy Act) could result in a fine of:
$50,000
$100,000
$200,000
$1,000,000
The best time to fill out a form 8105-B Suspicious Transaction is:
After the customer leaves the window
Before the customer arrives at the window
During the daily close out
While the customer is at the window
When would a 8105-A Fund Transaction Report need to be completed?
When a customer cashes more than $1000 in money orders in a single day
When a customer purchases more than $3000 in money order in a single day
When a customer withdraws money from their trust account
After a 3533 Refund of Fees or Service is processed
RCE stands for what?
Retail Consumer Exit
Retail Customer Experience
Retail Consumer Education
Retail Counter Express
The RCE (Retail Customer Experience) program is designed to:
Award performance pay to management
Discipline employees not meeting service standards
Be a diagnostic tool used to correct conditions that are detrimental to customer satisfaction
Allow customers to see "behind the scenes" improving customer understanding of mail processing
In order to get a perfect score on an RCE evaluation, what do we need to reduce?
Postage prices
WTIL (Wait time in line)
Customer interaction
Business hours
At the end of every customer transaction what do we invite the customer to do?
Come back and see us again soon
Take a short survey
Go to USPS.com and apply for a job
To try our competitors service and compare
What do we provide the customer at the end of every transaction?
A receipt
Their mail
Our current marketing flier
Proof of Delivery
The proper uniform for a Sales and Service Associate includes a postal shirt, pants, black shoes and:
A tie
A nametag
A Postal sweater
An apron
By providing this at the retail window, we expect our customers to return for future service.
The cheapest prices on services and products
Fastest shipping times
Personal relationships/conversations with regular customers
World-class customer service
Who would use an mPOS device to sell a customer stamps?
204-B delivery supervisor
Lobby Assistant
Lead Sales and Service Associate
Clerks not trained for full window service
This type of transaction would not be able to be done on the mPOS device
Purchase forever stamps
Ship a Priority Flat Rate envelope
Ship a package USPS Retail Ground
Purchase ReadyPost shipping supplies
What does the APV (Automated Package Verification) do:
Verifies packages have arrived at unit
Sorts packages to specific zip codes or zones
Supports automated recovery of postage discrepancies
Verifies packages are properly packaged
Using the USPS Mobile App what are customers NOT able to do?
Track a package
Order free shipping supplies
Purchase a passport
Locate nearby post offices
A USPS Approved Shipper is:
A customer who can print their own postage
A private retailer with a packaging and shipping operation that offers USPS services with a surcharge
A private business that has access to postal property to deliver drop shipments
A customer who has been verified to have a valid address
Contract Postal Units (CPU) are :
Supplier-owned or leased facilities operate under contract to the USPS and provide postal services
Owned and operated under State governments in rural areas
Operated by USPS employees
Mobile units that sell postal products at special events
AIC stands for?
American Identity Contract
Account Investigation Center
Advanced Intercept Change
Account Identifier Code
This 3 digit code is used to assign financial transactions to the proper account on the general ledger
COA
AIC
RFS
CFS
What does RSS stand for?
Retail Systems Software
Retail Sales and Service
Righteous Service Standard
Retroactive Sales System
Single Drawer Accountability means that:
Only one person is accountable for the cash drawer
Only one cash drawer is able to be counted at a time
Only the manager or postmaster may conduct transactions
Everyone in the unit works out of the same cash drawer and stamp stock
What form is completed at the end of every day the retail window is open for business?
Form 1412 Daily Financial
Form 8105-A Funds Transaction Report
Letter of Demand
Form 17 Stamp Requisition
The Unit Reserve Stamp Stock is used to:
Run end of day reports
prevent customers from seeing the stamps
To hold unused or out of print stamps
Replenish stamp inventory for the unit
The Retail Floor Stock is
The free packaging used for PME and PM
ReadyPost and shipping supplies
Shared accountability, all SSAs use the same stock for selling stamps
Stamps and Stationary reserved for stamp collectors
How is stamp stock moved from the Unit Reserve Stock to Retail Floor Stock?
LSSA unlocks the vault with a witness
A Form 17 Stamp requisition is used to record the transfer
The RSS automatically transfers to the floor when inventory levels are low
Notice 32 is placed in the box
What must you do when clocking out for lunch while working the RSS window?
Put your system in stand-by mode
Hit the Non-revenue button in the RSS software and select "Other"
Log off RSS, remove your cash drawer and lock it in a secure location
Enjoy a delicious and nutritious meal, you need to keep your energy levels up for the 5 minutes before closing time when all the customers actually show up
When would you need to use a PS Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts?
Anytime a refund of any kind is issued
When a customer needs a refund of over 25$
When a customer needs a refund of over $1000
When there is a dispute over providing the service purchased by the customer
When preparing your deposit at the end of the day how many tamper evident bags and deposit slips can you use.
One deposit slip for one bag
One deposit slip for up to three bags
Multiple deposit slips are allowed in a single bag
There is no standard, the slip(s) must only match what are in the bag(s)
How is the Deposit sent out after the window has been closed for the day?
A supervisor or LSSA deposit it at the bank drop box
It is sent in a Priority Mail Express flat rate envelope with a g-10 permit
It is sent out with all the registered articles being dispatched that evening
The local contracted bank courier confirms and transports the deposit to the bank
If you do not have over ____ for deposit, do not make a deposit that day. Carry it over to the next day until you have enough.
25$
50$
75$
100$
What should we NOT include in our deposit bag?
Small bills (1$ and 5$)
Coins
Checks cleared by the RSS
Money Orders
If your cash drawer is under tolerance what will be issued to you?
A Letter of Demand
AIC 123
Form 3533
10 day suspension without pay
How often must your cash drawer be counted? (Cash Credit Count)
Weekly (7 days)
Monthly (30 days)
Quarterly (90 days)
Every 4 months (120 days)
