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WorksheetsAct Now! (MK015) Test
Total questions: 20
Worksheet time: 10mins
Which of the following is a long-term goal:
Passing your history test tomorrow
Getting a job at a publishing company
Washing the dishes
Finishing your English paper
Which of the following is a specific goal:
Increase efficiency/productivity
Support a cause
Improve profitability by 10%
Increase sales
Which of the following is a reason for setting goals:
To outdo your peers
To avoid self-evaluation
To allow distractions
To measure progress
A company wants the public to perceive it as a builder of luxury homes. What goal does this illustrate?
Projecting a certain image
Increasing sales
Increasing efficiency/productivity
Achieving stability
A company works with the Red Cross to help with a hurricane relief effort. What goal does this illustrate?
Developing new goods and services
Supporting a cause
Expanding
Improving customer satisfaction
Luc’s company is brand new, so for right now his main focus is on getting off to a good start. What goal does this illustrate?
Increasing sales
Improving profitability/Minimizing costs
Achieving stability
Increasing efficiency/productivity
A company wants to merge with another company and build a larger facility. What goal does this illustrate?
Projecting a certain image
Supporting a cause
Achieving stability
Expanding
A company wants to add a new model to its line of automobiles. What goal does this illustrate?
Developing new goods and services
Minimizing costs
Achieving stability
Improving customer satisfaction
Which of the following is a true statement about company goals:
They can’t be accomplished without employees’ dedication.
They are the same at every company.
All company goals are general.
They are important only for new companies.
April is not distracted by personal business or low-priority job duties while she is at work. What employee action does this illustrate?
Using the right equipment
Staying on task
Staying organized
Using supplies wisely
Wayne keeps his work area neat, so he can focus on his job without being surrounded by chaos. What employee action does this illustrate?
Showing up on time
Meeting deadlines
Staying organized
Observing safety standards
Lesli always uses the blade guard on the machine she uses at work, so no one will accidentally get hurt. What employee action does this illustrate?
Having thorough product knowledge
Resolving customer complaints
Keeping promises to customers
Observing safety standards
How can employees help companies achieve goals by their attendance at work?
By planning vacation time wisely
By arriving no more than 10 minutes late
By using the right equipment
By not wasting office supplies
How should employees approach deadlines at work?
They should set them only for themselves.
They should take them very seriously.
They should meet them some of the time.
They should not worry about them.
Having thorough product knowledge may help the company achieve what goal?
Achieving stability
Decreasing customer service
Increasing sales
Supporting a cause
Krista always makes sure she follows up with her customers and resolves their complaints. She knows that providing good customer service can help her company achieve its goals, specifically
supporting a cause.
minimizing costs.
expanding.
projecting a certain image.
When Aaron tells a customer on the phone that he has a product in stock, he’s sure to double check that the product will really be there when the customer comes in to buy it. What employee action does this illustrate?
Keeping promises to customers
Tailoring communication to the target market
Having thorough knowledge of operating procedures
Following up on and resolving complaints/problems
Keeping track of what’s selling may help you
support a cause.
spot product trends.
avoid doing inventory.
project a certain image.
Selecting a target market is crucial because
it is required by law to do so.
companies cannot share target markets.
a business can’t be all things to all people.
a company can’t develop products without one.
Which of the following is a way in which a business communicates with its target market:
Budgeting
Inventory
Operating procedures
Personal selling
