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WorksheetsUnit 4
Total questions: 26
Worksheet time: 14mins
I'm going on vacation and need to make sure my Dominion Energy bill gets paid. What type of customer am I?
New Customer
Third Party
Second Party
Existing Customer
What is the default deposit amount if there is not enough service location history?
300
40
260
100
I will check Contact History on EVERY call except storm duty.
Yep!
You best believe it!
YUP
You got that right!
The deposit amount is the average bill multiplied by ...
1
2
4
3
What self serve options does dominion offer it's customers?
Bank Draft
Budget Bill
Manage Account
ebill
Which is Not an advantage of Bank Draft?
No Fees
Less checks to write
Discount
Saves postage
If my tenants move out in the winter I don't want my pipes to freeze! What type of owner's agreement do I need?
Revert Seasonal
Revert Automatic
Revert Limited
Revert Non-Automatic
A deposit is required when a customer does not have satisfactory credit with Dominion Energy within the last 12 months.
True
False
A new customer is someone who has not has service within how many months?
Three
Six
Nine
Twelve
eBill sends customer's their bill via Email
TRUE
FALSE
I'm Bob Builder from Newport Department of Social Services. My Authorization number is 15151.
Third Party
Existing Customer
New Customer
Qualified builders can enter work requests using eBuilder
True
False
What type of communication barriers could we face?
Broken English
Heavy Accent
Technology
What would we NOT use to overcome a communication barrier?
Transfer
Repeat information back
Alpha-Phonetics
What verb do we use to search for an account offline?
Initiate Service Activity
Identify Customer
CBMS
Handle Call
When speaking to the account holder how many items must we verify
1
3
4
2
We cannot verify because we selected the wrong customer. What button do we select?
Back
Failed Validation
Just go with it
Override
You will not be able to set a password reminder before wrapping.
True
False
Where do we go to send a life support form?
CBMS
Account Overview
View/Edit Customer Details
View/Edit Account Details
Where do we find the budget amount?
Account Overview - Under Residential Overview
Customer Overview
Contact History
Contact History
Where can we find a copy of the customer's current bill?
CBMS
Account overview
In the mail
Billing and Credit
Where do we look first to find the last 2 payments?
CBMS
Account Overview
Customer Overview
Customer Details
Where do we go to change the customer's mailing address?
View/Edit Contact Information
Contact History
Customer overview
Account overview
Where do we find the customer's internet pin?
View/Edit Contact Details
View/Edit Customer Details
View/Edit Account Details
Activity
A Medical Form gives customer's priorty during storm restoration.
True
False
What is NOT required for a medical form?
Signed by Notary Public
Length of time condition will persist
Signed by Physician
Identify Medical Condition
