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WorksheetsFront office
Total questions: 40
Worksheet time: 23mins
Your appreance has a big effect on your organization.
True
False
Ensure your uniform is
clean and pressed
Free of tear and holes
no need to properly
Additional safety equipment provided by your property may include ---------.
(a)
Brush your teeth regularly and keep them in good repair
True
False
Hair should not be short or tied back away from face.
True
False
Items in pockets must not be visible or create a bulge.
True
False
Always display or count cash in public view.
True
False
Know the location and content of the nearest first aid kit.
True
False
Maintain eye contact throughout the conversation.
True
False
No need to repeat the message back to the caller for verification.
True
False
Respond to request from cowers with a sense of ------------.
Slowly
Rush
Urgency
Allow the guest to finish what he or she is saying ---------- asking question.
After
Before
During
If you are working when a guest approaches ----------- what you are doing and assist.
Smile
Stop
Great
Whether traveling for vacation or business guests frequently need information about our property and the--------------.
Specialties
Surrounding area
Check in/ Check out
Do not disturb (DND) is mean the guest has request not to be disturb.
True
False
Not clean as your work pick up any trash in your work area.
True
False
G---------- your coworkers in the same manner you would greet a guest with a smile, eye contract, and by name.
(a)
Attempt to resolve the complaint before the guest L---------- the property.
(a)
Do not leave the caller on hold for more then ----------- seconds.
(a)
The room is expected to become vacant after the following day's check out time is mean ------------.
(a)
Women are permitted to wear the following jewelry only ________.
Up to two rings
one simple gold or silver chain
bright color wrist watch
Never open a guestroom door with --------- key for anyone.
Guest
Your
Master
Never announce guest's name with the ------------- loud enough for anyone else to hear.
phone number
room number
passport number
Use positive language are ---------.
certainly
Yeah
ok
Avoid body language are ---------.
crossing your arms
pointing
all
If you don't know a guest's name, try to find l---------.
(a)
Customer come from outside call --------- customer.
(a)
When taking or making a call include; always say p----------.
(a)
Respect means showing courtesy to the person
True
False
Always make excuses to the guest or place blame on coworkers.
True
False
If you are received one of complaint, How to do firstly ---------.
blame
try to speak
Thank
A guest with a reservation who tells the property that they expect to arrive after cut- off hour call -------.
(a)
A room with a guest who is staying for another night call ----------------.
(a)
Hospitality industry have --------- main sectors
(a)
Commercial sector include -----------.
public house
prison
welfare
Catering sector include --------------.
inn
bistro
spa
A change in economy and patterns clue to tourism development is described as impact of tourism. They fall in ------------- categories.
(a)
All printed material that contains guest information are no need to keep.
True
False
Hairpins, ribbons, and bands must be --------in color or color- coordinated with attire.
neutral
brown
light
Front desk then notify security of the situation, never let anyone work out of your ----------.
(a)
