WorksheetsHST COMMUNICATION TEST REVIEW
Total questions: 30
Worksheet time: 15mins
In verbal communication, how is emotion expressed?
Through confidence
Tone of voice
By frowning or crossing one's arms
Language choice
Which of the following is a good way to respond to constructive criticism?
Show appreciation
Blame others
Get angry
Make excuses
Which of the following should be done when giving constructive criticism?
Attack the employees intelligence
Get frustrated with the mistake that was made
Choose words carefully
Stand over the person and put your hands on your hips
What is another term for "symptom"
Subjective observation
Objective observation
Assessment
Treatment
What does being sensitive to boundaries mean?
The ability to recognize the emotional and physical limits of others.
Encouraging a patient to do something that he says he cannot do.
Being firm with patients.
The combination of empathy, respect, and courtesy
Which of the following is a benefit of oral communication over written communication?
It is revised before delivery
It can be researched for accuracy
It provides immediate feedback
It clearly organizes thoughts.
Which of the following is NOT a standard of documentation that should be followed by health care workers?
Double-check for the correct patient, chart, and form.
Sign any information inserted into a patient file.
Record information performed or observed by another health care worker.
Draw a single line through an error, write the word "error", and initial it.
What should be done if you are concerned about a patient's ability to understand important information?
Get permission from the patient to speak with a family member
Give the patient the information and assume he understands when he nods
Assume it will not harm the patient not to know every detail
Leave it to the physician to figure out because you have other tasks that need to be completed
How should subjective statements by the patient be documented?
With your initials
Exact words in quotation marks
Preceded by "Patient said...
In parentheses
Which is an open-ended question?
When did you last eat something?
Do you have abdominal pain?
Have you ever had a heart attack?
How did you fall?
What does a receiver do to decode a message?
Confirm that a message was received properly
Listen to the message being sent
Use their language skills
Apply their own frame of reference
Which of the following is true of communication barriers?
When people are preoccupied with their own problems, they can miss much of the message coming from another person.
The best way to deal with prejudice is to tolerate and ignore it.
Someone with preconceptions is open-minded towards others and their ideas.
Cultural communication barriers are simple to overcome.
After entering a patient's room, what should you do first?
Read the patient's chart
Sit down
Begin treatment
Introduce yourself
Which of the following is NOT a method of nonverbal communication?
Lay terms
Touch
Physical appearance
Facial expressions
What is the benefit of using SOAP notes?
It is more time-consuming
Employees know where to look for information
It describes changes to the patient's status or treatment
It is in chronological order
Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?
Writing messages
Use gestures
Sign language
Look at the patient's chart when speaking
Which active listening technique involves asking questions to get a more concise explanation?
Restatement
Reflection
Clarification
All of the above
What should health care workers strive for when on the phone?
Clear voice with normal volume
Monotone voice without variance in tone and pitch
Eat and drink while talking and listening
Hold the mouthpiece directly against the mouth
Which of the following is an emotion or attitude that can create a communication barrier?
Respect
Empathy
Courtesy
Indifference
Which of the following is true of patient education?
Patients are responsible for making sure that they fully understand what is expected of them
Patient questions often create patient education situations.
Being aware of your audience is only important when you are giving a group presentation.
Patient education is always done by speaking with a patient.
Which of the following is a proper telephone greeting?
Hi. This is Marsha.
Good afternoon. Valley Hospital. Senior records administrator speaking.
Health Campus Cardiology department. This is Laura.
Westville Pharmacy
What form of communication i used to indicate informed consent ?
Nonverbal
oral
written
all of the above
Which of the following refers to the physical space between people?
eye contact
touch
proximity
physical appearance
A patient in your care has found out that he is terminally ill. What should you do?
Avoid the patient
ask them if they have written a will
With sincerity let him know that you are saddened after learning of his situation and ask if he wants to talk about it.
Which of the following is NOT a desirable communication skill
Show interest in the speaker
Roll your eyes when you do not agree
Maintain eye contact
Which is the best position for a health care worker who is interacting with a patient in a wheelchair?
standing
Lying down
Sitting
Learn against a wall
Which of the following is a method that healthcare workers and patients can use to overcome a vision challenge?
Dim the lights
Describe what is happening
Minimize body language language
A colleague tells you that you have documented a patient's health insurance information incorrectly. How should you respond ?
You're not my boss.”
and I suppose that you do everything correctly’
“Thanks. Could you please explain what I did wrong.”
“but all the information is there, right?”
What should health care workers strive for when on the phone?
Monotone voice without variance in tone and pitch
Eat and drink while talking and listening
Hold the mouthpiece directly against the mouth
Clear voice with normal volume
Which type of documentation has a purpose of assessing the patient's condition, planning for treatment, and contains the goals for recovery?
Health history
Discharge report
Progress report
.Initial evaluation
