WorksheetsSp😜
Total questions: 11
Worksheet time: 9mins
Dibuja tu support
Can I use leading questions during security verification?
No, Diana Will be mad
Why not, I need to ask questions
What is a leading question ?
And I'll tell you all about it when ______________ again
(a)
What can I do if the partner does not understand what is meant by "position at the property"?
If the partner does not understand what you mean, try rephrasing the sentence
I can always ask if he works in the front desk or reservation department
What are the names of Daenerys Targaryen dragons ?
Drogon, Rhaegal, and Viserion.
Drogon, Caraxes, and Viserion.
Caraxes, and Syrax, and Seasmoke and Dreamfyre
When do the security checks need to be performed?
Security verification should be done at the beginning of the call
Security verification should be done after hold
Security verification should be done at the end of the call
Does a different security protocol apply when the caller is calling on behalf of a deceased booker?
No. The same protocol needs to be followed
No, i must ask for a certification to proof the booker is deceased
When verifying the caller, is it enough to take just the first or last name?
We must ask for the full name , no name no service
Yes. As long as other information was successfully captured
Can I verify someone who has booked through an affiliate such as Agoda?
If I have a confirmation number and their name, all is set to go
No. These guests have the confirmation number but not the PIN
Sure, since Agoda is part of booking
¿Que es lo más colombiano?
Pony malta con pan
Remojar el pan en el chocolate y añadirle un quesito
Dejar todo para el último momento
Who is Booking.com CEO?
Jay S. Walker
Jeffery H. Boyd
Glenn D. Fogel
Scott Case
