Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

First-line managers are typically those who ________.

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines.  Andrew is engaged in ________.

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished

A manager's job is all about personal achievement

Which one of the following is an example of an efficient manufacturing technique?

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

Today, the basic management functions include ________.

Establishing strategies for achieving organizational goals is a part of the ________ function.

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.

Motivating subordinates is primarily associated with the management function of ________.

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions?

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

Technical skills include ________.

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

What is the connection between managers and customers?

Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________.

Innovation is confined to high-tech and other technologically sophisticated organizations.

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.

A problem can best be described as ________.

Amanda, a single parent, is looking for a new job. Considering that she has two school-aged children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting. In terms of the decision-making process, these represent Amanda's ________.

Managers are assumed to use ________ if they make logical and consistent choices to maximize value.

When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________.

________ results in a solution that is considered "good enough."

Julie is keen on joining Columbia University to pursue a master's degree in economics. However, after three months of applying and waiting for an acceptance letter, she finally decides to attend NYU, which was one of her backup colleges. This is an example of ________.

Farrell has a knack for selecting candidates who become very successful workers. When asked how he does it, he answered that he "listened to his gut." Farrell is really ________.

Intuitive decision making ________.

Farrah has called together her management team to review information about customer satisfaction gathered by an external research company. Farrah is engaging in ________.

The phenomenon of escalation of commitment refers to an increased commitment to a previous decision despite evidence that it may have been wrong.

Garrett looked at the list of orders for the coming week and made out the production schedule. He has done this so many times he could do it in his sleep. This situation represents a(n) ________.

Structured problems align well with which type of decisions?

A(n) ________ is an explicit statement that tells a manager what can or cannot be done.

) "We expect to maintain the highest standards of quality in our workmanship." This is an example of ________.

Unstructured problems ________.

Nonprogrammed decisions ________.

When problems are ________, managers must rely on ________ in order to develop unique solutions.

Lower-level managers typically confront ________.

It is time for Jane to order laminated plywood again. She typically orders from one of three vendors. She knows the price, delivery time, and quality of each vendor. In this situation, Jane has ________.

) Lucas always seems to "know" exactly what to do in any given situation. At least that's what he'll tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting the ________.

The ________ describes how decision makers fixate on initial information as a starting point and then, once set, fail to adequately adjust for subsequent information

Beth hired Tom, trained him, coached him, and expected he would be her eventual replacement when she moved up in the company. She noted each of his accomplishments with pride but wrote off as vicious gossip the comments from Tom's co-workers that he was making too many mistakes. Beth is experiencing the ________.

Whenever anyone praises Mark for his good performance, he has the tendency to attribute his success to his personal qualities such as his ability to thrive under pressure and his eye for detail. However, any negative performance feedback is always met with excuses such as unsupportive team members or insufficient time. This is an example of the ________.

A few decades ago, Walmart opened stores in Germany. After a few years, it closed all of them. The shopping habits of Europeans differed so much from that of Americans that the stores could not become profitable. What was Walmart's mistake?

An effective decision-making process ________.

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

Design thinking is an interesting new line of thinking with broad implications for making effective business decisions by integrating emotional elements into the process.

Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure. This belief reflects a(n) ________ view of management.

Wendell interviews many middle-level managers and discovers that these individuals believe that external factors constrain managers' influence over outcomes. The mid-level managers have a(n) ________ view of management.

Internal constraints that influence managers' decisions and actions come from the ________.

Which of the following factors is an economic component of an organization's external environment?

The Metropolis News has experienced a decline in the number of subscriptions to its printed newspaper over the last five years. It seems people prefer news feeds sent to their smartphones rather than a printed paper delivered to their homes. Which component in the external environment does this change represent?

Gerber makes and sells baby products. A shift in the birth rate would represent a change in the ________ component of this firm's external environment.

) If the components of an organization's environment change frequently, the organization is operating in a ________ environment.

Moreno's Pub Burgers has enjoyed its status as the Numero Uno hamburger restaurant in Pleasantville for the past ten years. Its only competitor is a national fast food chain preferred by children rather than adults. Which of the following, if true, would make Moreno's business environment more uncertain?

Which of the following environments is characterized by the highest level of environmental uncertainty?

The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions.

Which one of the following represents an important constituent of a small-town bake shop selling desserts and coffee?

________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.

Stephen notices that management is very concerned with the effects of outcomes on employees in the organization. This means that the management emphasizes the ________ dimension of the organization's culture.

Which one of the following most accurately reflects the difference between strong cultures and weak cultures?

Employees at Ottobath Corporation are encouraged to submit their ideas for improvements to processes and for new products. Ottobath likely possesses a high degree of ________.

________ is a process that helps new employees learn the organization's way of doing

Organizational ________ typically contain narratives about significant events or people in the organization.

The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.

Which of the following is an example of a corporate ritual?

Which one of the following is a cultural constraint that affects the decisions managers in a company make?

Parochialism is a tendency to ________.

An ethnocentric attitude ________.

While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and relates well only to people from her home country

A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations.

Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude.

In today's global environment, managers must have a(n) ________ attitude to be successful.

Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology.

Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from a company ________.

The single European Union currency is called the ________.

Carson wants to build an electricity generating plant that uses combustible fuels collected from the city's garbage, and located near the downtown government area so that the steam could be used for heating the government buildings after it has passed through the generating turbines. Carson is being mostly ________.

According to the classical view of social responsibility, management's only social responsibility is to maximize profits.

EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach of green management does Utilimotors use?

In which one of the following stages of moral development do individuals live up to what is expected by people close to them and maintain order by fulfilling obligations to which they have agreed?

________ represent basic convictions about what is right and wrong.

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which one of the following statements best reflects John's thoughts if he is at the preconventional level of moral development?

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the principled level of moral development?

________ measures the strength of a person's convictions.

Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________.

What can be said about a manager who believes that she can work hard and will meet the productivity goals of her organization despite unfavorable conditions?

A ________ is a formal statement of an organization's primary values and the ethical rules it expects its employees to follow.