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Career/Professional Image Unit Test

Total questions: 31

Worksheet time: 17mins

Name
Class
Date
1.

What is the best way to ensure you are are presenting a professional image. Explain your appearance, behavior, and communication style.

4 lines
2.

Daily maintenance and cleanliness by practicing good healthy habits.

a)

personal grooming

b)

personal hygiene

c)

ergonomics

d)

well-being

3.

The science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient, and safe.

a)

professional image

b)

personal hygiene

c)

ergonomics

d)

ethics

4.
The act of successfully sharing information between two people, or groups of people, is known as?
a)
reflexive language
b)
mutual respect
c)
effective communication
d)
reflective listening
5.

Your hygiene pack will include ___________

a)

Toothbrush and toothpaste, Deodorant or antiperspirant and body wipes

b)

Perfume, Hairspray, Deodorant

c)

Body Lotion, Eye Make-up, Perfume

d)

Toothbrush, Perfume, Eye Liner

6.

Effective human relations and ______skills build lasting client relationships, accelerate professional growth, and promote a positive work environment.

a)

Marketing

b)

organizational

c)

communication

d)

technical

7.
Suit, dress shirt, and tie (for men) or heels (for women) are considered________
a)
Business Professional
b)
Business Casual
8.
Khaki pants/slacks and a polo shirt are considered __________
a)
Business Casual
b)
Business Professional
9.

Which of the following gentlemen is following all the rules for professional attire? Choose all that apply.

a)
b)
c)
d)
10.

Which of the following ladies' shoes are acceptable for a job interview? Choose all that apply.

a)
b)
c)
d)
11.

Which of the following accessories are appropriate for a job interview? Choose all that apply.

a)
b)
c)
d)
12.

Is this outfit professional or business casual attire

a)

business dress (professional)

b)

business casual

13.

A way of being respectful is.

a)

Making sure you ask your question first

b)

Calling your boss “dude”

c)

Showing up late but it’s OK because there was a lot of traffic

d)

Listening to what other people have to say before stating your viewpoint

14.

What actions should you take when meeting a new co worker for the first time?

a)

ask them on a date

b)

introduce yourself and offer to show her or him around

c)

ignore them, it's the bosses job

d)

ask them how to do a task you don't understand.

15.

Empathy is...

a)

Another word to pathetic

b)

Same as sympathy

c)

the ability to understand and share the feelings of another.

d)

Not caring what others are going through

16.

Communication mistakes can lead to serious errors in the workplace

a)

True

b)

False

17.
Lydia works at a medical facility in which all employees are required to wear white shoes.  Lydia does not agree with the rule.  What should Lydia do?
a)
Comply with the rule and wear appropriate shoes. 
b)
Start a petition
c)
Wear shoes of any color she desires
d)
Quit her job
18.
 Which of the following demonstrates responsibility?
a)
Admitting to a mistake 
b)
Lying about an error 
c)
Procrastinating
d)
Taking extended lunch breaks
19.

Professionalism describes a certain type of _________ in the business workplace?

a)

Work Ethic, Technology Knowledge, Customer Service

b)

Appearance, Behavior and Communication

c)

Persistence, Consistency, and Attitude

d)

Drive Thru, Menu, Cash Register

20.

Select the best option provided below

Professionalism includes

a)

Attire

b)

Preparedness

c)

Body Language

d)

All of these

21.
The office manager, Karen, must solve a scheduling problem that affects the entire team.  What should Karen consider before she implements a solution?
a)
Is this the best solution for me?
b)
Is this the best solution for the entire team?
c)
Is this the best solution for the management?
22.
List three things that should NOT be on a resume
a)
Photos, date of birth, social security number 
b)

Lies, references social media, spelling/grammar errors 

c)
Skills, date, branding statement 
23.
What should a resume include?
a)
Skills, Contact information, Branding Statement 
b)
Skills, Volunteer work, References 
c)
Contact information, Experience, Pretty fonts 
24.
What should be in the second body paragraph of Your Cover Letter?
a)
The job position and why you are  the ideal candidate for the job. 
b)
Introduce who you are and why you want the job. 
c)
Thank them for their time, and ask for an interview. 
25.

Where does the return address go on a cover letter?

a)
Upper Left 
b)
Upper Right 
c)
Bottom Left 
d)
Center 
26.

Select the best 2 responses that apply

You should always do what at the end of an interview?

a)
Leave
b)
Shake their hands 
c)
Use the restroom 
d)
Thank them for their time. 
27.

Select ALL that apply

Which of the following is an appropriate way to end an email?

a)

Best,

b)

Sincerely,

c)

Best Wishes,

d)

Thank you,

28.

Which of the following is NOT a communication style?

a)

Passive-assertive

b)

Passive-aggressive

c)

Passive

d)

Assertive

29.

The four elements of communication are:

a)

Message, sender, receiver and feedback

b)

Sender, message and receiver

c)

Message, feedback, verbal and nonverbal

d)

Books, television, computers and radio

30.

What is the difference between soft skills and hard skills?

a)

Hard skills are easily measurable; soft skills are "people skills"

b)

Hard skills are more advanced than soft skills

c)

In job postings, hard skills are "required" and soft skills are "preferred"

d)

Soft skills are less important to employers because they're not technical

31.

Soft skills are a valuable skill set to have. All of the following are soft skills EXCEPT...

a)

Speaking multiple languages

b)

Creativity

c)

Responsibility

d)

Critical thinking