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WorksheetsThe Development Process of Tourism Services
Total questions: 25
Worksheet time: 20mins
(a) defined as a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.
Central to the travel and hospitality industry, because people travelling to different areas require somewhere to stay, rest, sleep and unwind.
Transportation sector
Accommodation sector
Food and Beverage sector
Attractions, Theme parks and entertainment
The main things drawing travelers to a particular tourist location
Transportation sector
Accommodation sector
Food and Beverage sector
Attractions, Theme parks and entertainment
Include providing them with the means to get to their intended holiday destination in the first place, but may also include assisting them with getting around after they arrive at their destination.
Transportation sector
Accommodation sector
Food and Beverage sector
Attractions, Theme parks and entertainment
Provide tourists with essential refreshments at all stages of their travel experience, including during travel, when spending time in their chosen accommodation, and when they are out and about exploring the location they have travelled to.
Transportation sector
Accommodation sector
Food and Beverage sector
Attractions, Theme parks and entertainment
Online tourist information include informational websites highlighting local attractions, tourist sites or facilities. Meanwhile, offline services include tourist information centers and literature produced by the tourist board.
Tour operators and travel agencies
Tourist information
MICE
Connected industries
There are industries that are either directly or indirectly connected to the tourism industry.
Tour operators and travel agencies
Tourist information
MICE
Connected industries
Refers to a group of tourism that plans, books and organizes conferences, seminars and other events. The industry is nowadays often also referred to as the meeting industry and event industry.
Tour operators and travel agencies
Tourist information
MICE
Connected industries
Tend to sell package holidays, which combine multiple travel and tour services into a single product. Sell travel or tourism-related products to customers on behalf of suppliers.
Tour operators and travel agencies
Tourist information
MICE
Connected industries
Nature of tourism service which requires skilled manpower to be able to deliver the service to the consumers
People oriented
Lack of ownership
Participation of customer
Inseparability
Nature of tourism service which customer acts as one of the integral part of service delivery process.
People oriented
Lack of ownership
Participation of customer
Inseparability
Nature of tourism service which most of the tourism and hospitality services are created, sold and rendered at the same time.
People oriented
Lack of ownership
Participation of customer
Inseparability
Nature of tourism service which service cannot be owned because it is consumed with the tourism premises
People oriented
Lack of ownership
Participation of customer
Inseparability
Nature of tourism service which means tourism products can't be transferred, displayed or tested well before the real service encounter.
Intangibility
Perishability
Variability
Inseparability
Nature of tourism service which means that once a customer is provided with a service product, another customer cannot be serviced with the same product thereafter.
Intangibility
Perishability
Variability
Inseparability
Nature of tourism service which the quality of service differs from person to person, and from time to time with the same individual and hence these cannot be standardized.
Intangibility
Perishability
Variability
Inseparability
Process where designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved
(a)
Write down the Service Design Process
a collection of business processes and functions aimed at continuous improvement of quality to ensure customer expectations and requirements are met or exceeded.
(a)
Quality system that is never satisfied
Standardized Systems
TQM
CQI
Six Sigma
Any quality management systems that follow a set of federal codes and regulations.
Standardized Systems
TQM
CQI
Six Sigma
Disciplined, data-driven approach and methodology that aims for perfection in quality.
Standardized Systems
TQM
CQI
Six Sigma
Management approach in which quality is emphasized throughout every aspect of a business
Standardized Systems
TQM
CQI
Six Sigma
Defined as the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies their identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return busines
(a)
The box signifies the company. Write down inside the box the term used for people within the organization and outside the box for people outside the organization.
