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UNIT 1 COMMUNICATION PROCESS

Total questions: 16

Worksheet time: 11mins

Name
Class
Date
1.

It permits the sender to analyse the efficacy of the message in the receiver.

a)

Channel

b)

Receiver

c)

Feedback

d)

Decoding a message

2.

Communication is the transmission of a message from a sender to a receiver by a (a)  

3.

"The receiver interprets the message and converts it into a thought.." What does it mean?

a)

To Encode a message

b)

To Decode a message

c)

To send some feedback

d)

To be in the right context

4.

How can the receiver send his/her feedback to the sender when they are communicating thought an Instagram post?

4 lines
5.

Where is the right place of "context" in the following scheme?

6.

"Noise" is a barrier of the communication related to...

a)

Sender and receiver

b)

Context

c)

Code

d)

Message/Channel

7.

"Natural tendency to judge people on the basis of the first impression they cause." What is talking about?

a)

Stereotypes

b)

Interference

c)

Halo effect

d)

Empathy

8.

When the sender and the receiver don´t share the same language, what type of barrier are they having?

a)

Physical

b)

Intellectual

c)

Psychological

d)

This is not a barrier

9.

"Make yourself small. Look down, hunch your shoulders, avoid eye contact. Speak softly" It is a (a)   communication style.

10.

What is the main difference between information and communication? Summarize it only with one word.

4 lines
11.

"The accounting head discusses the accountancy status with the purchasing manager." What type of communication is about?

a)

Top down

b)

Bottom up

c)

Horizontal

d)

Diagonal

12.

What type of communication is a "rumour"?

a)

Internal

b)

External

c)

Formal

d)

Informal

13.

What type of external communication is not right?

a)

Corporate

b)

Business

c)

Public

d)

Institutional

14.

"Due to their role as opinion makers and speakers, it is important to maintain good relations with them. The information they provide will help the organization build its image." What public is talking about?

a)

Media

b)

Public institutions

c)

General public

d)

Customers

15.

They are the set of deliberate and planned actions that the organization performs to keep rapport with its public, as well as positive corporate image.

4 lines
16.

Advertising is a type of external communication that is characterised by its economic costs and its goal of (a)   the receivers to lead them to some action.