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WorksheetsLET'S RECALL
Total questions: 10
Worksheet time: 3mins
Basic knowledge of computer usage, Windows applications, e-mail and internet and the ability to learn organization- specific software – requirement.
DECISION MAKING
MULTITASKING
TECHNICAL LITERACY
MEDIA LITERACY
Maintaining a calm demeanor and mental state when situations and emotions escalate to higher levels
MULTITASKING
STRESS MANAGEMENT
BUSINESS ACUMEN
INTERPERSONAL COMMUNICATION
Understanding the relationship between their jobs and its impact to business and customers
BUSINESS ACUMEN
MULTITASKING
STRESS MANAGEMENT
TECHNICAL LITERACY
Offering support and guidance to co – workers
BUSINESS ACUMEN
STRESS MANAGEMENT
TEAMING WITH OTHERS
PEER COACHING
Managing multiple priorities or assignments simultaneously
MULTITASKING
TEAMING WITH OTHERS
CHANGE MANAGEMENT
CROSS SELLING
Ability to actively listen, question appropriately, provide feedback, and use the skills outlined to build customer relationships
INTERPERSONAL COMMUNICATION
INTRAPERSONAL COMMUNICATION
BUSINESS COMMUNICATION
SMALL GROUP COMMUNICATION
Ability to work effectively with others and contribute to team task accomplishment
PEER COUNSELING
INTERPERSONAL COMMUNICATION
TEAMING WITH OTHERS
CROSS SELLING
Adapting to and handling changing situations and environments
DECISION MAKING
CHANGE MANAGEMENT
CROSS SELLING
TECHNICAL LITERACY
Selling upgraded or additional products to existing customers
CALL MANAGEMENT
MARKETING MANAGEMENT
SALES MANAGEMENT
CROSS SELLING
Gathering relative information, and analyzing situations then applying appropriate interventions to resolve an issue or come to a decision
DECISION MAKING
CROSS SELLING
CHANGE MANAGEMENT
MULTITASKING
