WorksheetsBasic quality Management
Total questions: 17
Worksheet time: 9mins
Total Quality Management Focuses on
Employee
Customer
Employee &
Customer
Profits
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Which of these is not the principle/main focus of TQM?
Customers’ satisfaction
Efficient, effective and process
Annual profit
Total involvement of people in an organization
Provides formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
Quality Management System
Quality Assurance Framework
Quality Assurance System
Quality Management Framework
It is a degree to which a set of inherent characteristics fulfills requirements.
Management
System
Quality
Standard
What is the output of Quality Management System?
Customer Satisfaction
Quality
Service Delivery
Standards
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
The objective of ISO-9000 family of Quality management is
Customer satisfaction
Employee satisfaction
Skill enhancement
Environmental issues
According to Deming, Quality problems are
Due to method
Due to management
Due to machine
Due to material
