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The Hunt 10192022

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.

What statement in untrue about the MA-40 Flash Sale?

a)

Buy one, get 20% off with code: MA40BLACK

b)

Buy 2+, get 25% off with code: 2MA40BLACK

c)

We can offer the MA-40 White if the customer prefers the color white

d)

Sale ended on 10/14/22

2.

How should we proceed if we are dealing with Bestbuy UPS Account Tracking Number?

a)

Provide the delivery status to the customer anf file a claim if needed.

b)

No need to escalate to L2 since we will have full visibility of the status.

c)

Escalate to L2 since we will not be able to view the full shipment details nor file UPS Claim.

d)

L2 will send inquiries to Gina.

3.

What unit is not CARB certified?

a)

MA-18

b)

MA-112

c)

MA-15

d)

None of the above

4.

What statement/s are true about MERV rating? (Select all that Apply)

a)

Report a filter's ability to capture larger particles between 0.3 and 10 microns (µm). 

b)

This value is helpful in comparing the performance of different filters

c)

The rating is derived from a test method developed by the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE) [see www.ashrae.org

d)

The lower the MERV rating the better the filter is at trapping specific types of particles.

5.

 

The air quality indicator of the MA-125 sometimes show "1", "2", "3" or "4" and most of the time a "0".

True or False. The higher number indicated means better indoor air quality.

a)

True

b)

False

6.

 

True or False: For Damage and Lost Claims, calls can only be made from Monday - Friday 8AM- 8PM EST.

a)

True

b)

False

7.

What is the MERV Rating if the Average Particle Size Efficiency in Microns is 99.97% of particles in the 0.3-micron range?

a)

1-4

b)

6

c)

5

d)

High efficiency Particulate Air filter HEPA*

8.

What missing page from our website has been fixed or resolved?

a)

MA-40 Filters

b)

MA-50 Filters

c)

Warranty Registration Field

d)

MA-40 Air Purifier

9.

We should refer our affiliate customers to ___________ if they would like to know the details of their commissions.

a)

info@medifyair.com

b)

helpme@refersion.com

c)

partnerships@medifyair.com

d)

Business Bulk Sales: (754) 223-1305

10.

What is the 5th button down on the MA-45?

a)

Speed 3

b)

Sleep Mode

c)

Dimmer

d)

Child Lock

11.

What are the 2 units that are the most popular for medical & dental offices?

a)

MA-112

b)

MA-40

c)

MA-125

d)

MA-50

12.

What is the Customer Service Number for Canada Customers?

a)

(888) 258-1008

b)

+1 888-701-2224

c)

(754) 223-1305

13.

True or False: HVAC Filters are available for Canada Customer.

a)

True

b)

False

14.

How much will it cost our Canadian Customers to purchase MA-112 Replacement Filter Set Single - True HEPA H13?

a)

C $187.99

b)

C $120.99

c)

$124.99

d)

$178.99

15.

True or False: L2 support can now refund B2C orders that were paid online as long as the customers are able to provide tax exempt certificate. Tax Exemptions are applicable to the whole account.

a)

True

b)

False