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WorksheetsCommunications 6035-02
Total questions: 23
Worksheet time: 12mins
Statutory requirements for the installation of cold water systems are laid down in:
BS 6700
Building Regulations
Water Regulations
Gas Safety Regulations
Which of the following is responsible for creating building designs?
Clerk of works
Buyer
Architect
Building control officer
Once a new office block is built, who would be responsible for the facilities?
Facilities manager
Buyer
Architect
Structural engineer
Which regulation covers contamination?
Water Regulations
COSHH
Building Regulations
HASAWA
Which of the following works for the client, ensuring that the work is to standard, on time and within budget?
Site manager
Clerk of works
Buyer
Building control officer
Which of the following is NOT part of the Building Services Engineering Sector:
Electrical installation
Plumbing
Heating and ventilation installation
Construction
Who is responsible for an apprentice plumber whilst onsite?
Training centre
Training provider
Supervising plumber
Project manager
Day-to-day work instructions to an employee onsite will usually be provided by what means?
Fax
Letter
Verbal discussion
A plumbing operative receives a request from a clerk of works to move a boiler onsite from its originally agreed position. What action should be taken:
Get on with the work as quickly as possible
Refuse to carry out the work
Advise that the matter will have to be referred to the supervisor
Immediately leave the site
When communicating with co-workers onsite they are more likely to respond positively when you are displaying which of the following?
Rudeness
Aggressiveness
Politeness
A lack of concern
What does Building Regulation approved document Part H cover?
Fire Safety
Electrical Safety
Ventilation
Drainage and Waste disposal
What does Building Regulation approved document Part A cover?
Structure
Fire Safety
Protection from falling, collisions and impact
Toxic substancs
What does Building Regulation approved document Part F cover?
Ventilation
Fire Safety
Sanitation
What does Building Regulation approved document Part L cover?
Conservation of fuel and power
Electrical safety
Structure
Site preparation and resistance of moisture
Building Regulations Part L1a covers:
New dwellings
Existing dwellings
New buildings other than dwellings
Existing buildings other than dwellings
Building Regulations Part L2b covers:
New dwellings
Existing dwellings
New buildings other than dwellings
Existing buildings other than dwellings
The manufacturers’ installation is one of the most important documents you will access. Guidance must be followed or: (select 3)
Warrantee could be void
Installation could be dangerous
Inadvertently be breaking a regulation
Have a bad relationship with the supplier
A tradesperson would receive which of the following documents before they start a new job?
Contract of employment
Job specification
Timesheet
Work programme
What is the quickest means of FORMAL communication?
Phone call
Fax
Letter
A customer with a visual impairment may need:
The need of a signer
The use of written notes
Given more verbal details
The use of manufacture's drawing
When communicating with a customer whose first language is not English, you may need to: (select 2)
Speak using technical words
Speak using slang words
Speak clear and in short sentences
Ignore them if they do not understand you
In some cases, use an interpreter
Consequences of poor communication within the company may lead to:
More trust in management
Mistrust in management
Increases in productivity
Decreases in productivity
Consequences of poor communication in the workplace can disrupt the organisation and productivity, resulting in the potential of:
Staff having their safety put at risk
Staff having a better understanding of instructions
Staff having a better work ethics
