WorksheetsERM final test -Star Assistant
Total questions: 30
Worksheet time: 15mins
Which of the statements regarding the history of Mercedes-Benz is/are correct?
The Benz Patent-Motorwagen has three wheels.
Gottlieb Daimler's engine, known as the "grandfather clock," is a 1-cylinder, four-stroke engine.
The name "Mercedes" comes from the wife of Carl Benz.
The first long-distance journey in automotive history was made by the wife of Gottlieb Daimler.
Which of the statements regarding the history of Mercedes-Benz is/are correct?
Wilhelm Maybach worked as a designer for Gottlieb Daimler.
The name "Silver Arrow" goes back to a racing car whose white paint finish was removed.
In 1920, Mercedes-Benz developed the world's first diesel passenger car.
The 300 SL had gullwing doors, as its space frame made normal doors impossible.
Which of the statements regarding Mercedes-Benz brand values is correct?
Image, comfort, value for money and sportiness
Passion, Displane, Safety and Innovation
Safety, Trust, Comfort and Sportiness
RESPECT, LOVE, EASE and TRUST
What is the purpose of a company?
The only purpose of any company is to satisfy the needs of the employees.
The only purpose of any company is to satisfy the needs of the Investors.
The only purpose of any company is to satisfy the needs of the customers
The only purpose of any company is to satisfy the needs of the management.
Which of the statements about sustainability are correct?
In Sales and After-Sales, sustainability helps to improve customer relations.
Sustainability is rather unimportant for the acquisition of new customers.
Market research shows that customers are not willing to spend more money on sustainability.
Mercedes-EQ stands for electric driving and is therefore a very good example of sustainability at Daimler and Mercedes-Benz.
Which of the statements regarding the strategy of Mercedes-Benz Cars is correct?
The strategy is based on six pillars.
The "THINK" pillar aims to think and act like a "German brand".
The "LEAD" pillar aims to take the lead in sporty passenger cars.
The "FOCUS" pillar aims to concentrate on profitable growth.
How fast was the Silver Arrow in its debut season?
80 km/h
120 km/h
180 km/h
300 km/h
When will the Daimler-Benz company be founded with the new band name Mercedes-Benz?
1902
1918
1925
1936
Which of the following brands does not belong to Mercedes-Benz sub-brands?
Mercedes AMG
Mercedes-Benz Crossover
MAYBACH
Mercedes EQ
How many SUV (*G) models does Mercedes-Benz have?
5
6
7
8
What is the newest EQ model range?
EQA
EQV
EQS
EQE - SUV
What body type does this vehicle with VIN (W1k2062411F230681) have?
C-Class Sedan
C-Class Estate
C-Class Coupe
C-Class Cabriolet
How many generations do we have in the CLA class?
1
2
3
4
What is the Mercedes-Benz Name Meaning?
The name comes from the daughter of Karl Benz "Mercedes".
After the death of Gottlieb Wilhelm Daimler, the company manufactured the product with its subsidiary "Mercedes".
The Mercedes-Benz name is a combination of two names: Mercedes Jellinek and Karl Benz.
Mercedes is the eldest daughter of Maybach, the chief engineer at Daimler Motor Gesellschaft
Which model series is this?
A-Class
C-Class
E-Class
CLS Class
Which of the following competences belong to the job profile "Star Assistant"?
Ability to communicate
Inflexibility
Retail knowledge
Teamwork skills
Which of the following activities belong to the job profile "Star Assistant"?
Intuitively assigns a consultant to the customer.
The Star Assistant informs himself/herself about appointments agreed upon with the customer.
Proactively greets customers/visitors.
Conducts consultations and prints orders.
Which job profiles can you meet in your work as a host according to MAR 202X?
Service advisor
Workshop team leader
Salesperson
Product expert
Which of the following main criteria mentioned in the profile of a Star Assistant are correct?
Mental agility
Personal integrity
Cooperation and ability to work in a team
Overestimation of one's own capabilities
Why are the Best Customer Experience (BCE) and Retail 2020 important?
They do not play a decisive role.
It is only required for the American market.
Products and services have become interchangeable from the customer's perspective
Emotional customer experiences are decisive for purchases today.
Name the different systems / media that might be used at the dealership in accordance with Retail 2020.
None. Nothing will change.
"Touch" digital signage
Sales tablet
"Non-touch" digital signage
What levels of the iceberg model are you familiar with?
Emotional level
Music level
Plateau level
Factual level
What are the Star Assistant's typical tasks?
Proactively welcoming visitors who are coming in.
Finding out the customer's possible interest in making a purchase.
Finding out what the customer wants.
Watching children while the parents buy a vehicle.
Name the Star Assistant's areas of action at the dealership.
Vehicle handover
Greeting zone
Consultation zone
Vehicle display area
Which main criteria are important for the profile of the Star Assistant?
Attractive appearance
Knowledge of languages: at least 3 languages
Communication behavior and interpersonal skills
Cooperativeness and team skills
What is the requirement for working as a Star Assistant?
Education in communication sciences
'Mutual trust within the team
Acceptance of the new role in the team
None
What is the latest generation of Mercedes-Benz Intelligent Drive?
Gerneration 3
Gerneration 4
Gerneration 5
Gerneration 6
What is the internal designation of this vehicle?
W212
W213
C209
E239
How many volts does the on-board battery in the A-Class have?
5 volt
12 volt
18 volt
24 volt
Which vehicle has the chassis number W1N1183871N019745?
