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Module 8

Total questions: 26

Worksheet time: 28mins

Name
Class
Date
1.

is a measure of the capability of a manufacturing or service system to perform its intended function.

(a)  

2.

cannot be taken lightly and can have profound impacts on business performance

(a)  

3.

usually involve adjusting schedules or staffing levels.

(a)  

4.

typically involve major capital investments.

(a)  

5.

are achieved when the average unit cost of a good or service decreases as the capacity and/ or volume of throughput increases.

(a)  

6.

occur when the average unit cost of the good or service begins to increase as the capacity and/or volume of throughput increases.

(a)  

7.

is a way to achieve economies of scale, without extensive investments in facilities and capacity, by focusing on a narrow range of goods or services, target market segments, and/ or dedicated processes to maximize efficiency and effectiveness.

(a)  

8.

are used in many ways in long-term planning and short-term management activities.

(a)  

9.

defined as an amount of capacity reserved for unanticipated events such as demand surges, materials shortages, and equipment break-downs.

(a)  

10.

is a specification of work to be performed for a customer or a client.

(a)  

11.

is the process of ensuring that sufficient production resources (facilities, people, equipment, and operating hours are available to meet an organization's long-range production needs.

(a)  

12.

must be closely tied to the strategic direction of the organization-what products and services it offers.

(a)  

13.

which are goods and services-that can be produced or delivered using the same resources available to the firm, but whose seasonal demand patterns are out of phase with each other.

(a)  

14.

Capacity requirements are rarely static; changes in markets and product lines and competition will eventually require a firm to either plan to increase or reduce long-term capacity.

(a)  

15.

consists in having enough resources to meet actual demand, not projected demand estimates.

(a)  

16.

consists in having enough resources to meet demand planning forecasts.

(a)  

17.

is a mix of the lead and lag capacity planning strategies. In this case, project managers need to monitor actual demand, demand planning forecasts and market trends to adjust capacity accordingly.

(a)  

18.

is a promise to provide a good or service at some future time and place.

(a)  

19.

consists of dynamic methods to forecast demand, allocate perishable assets across market segments, decide when to overbook and by how much, and determine what price to charge different customer (price) classes.

(a)  

20.

is a set of principles that focuses on Increasing total process throughput by maximizing the utilization of all bottleneck work activities and workstations.

(a)  

21.

is the amount of money generated per time period through actual sales.

(a)  

22.

is anything in an organization that limits it from moving toward or achieving its goal.

(a)  

23.

is associated with the capacity of a resource such as a machine, employee, or workstation.

(a)  

24.

work activity is one that effectively limits the capacity of the entire process.

(a)  

25.

work activity is one in which idle capacity exists

(a)  

26.

is environmental or organizational, such as low product demand or an inefficient management policy or procedure

(a)