A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

Which of the following devices provides protection against brownouts?

CHOOSE TWO.

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. The technician quarantined the machine and removed the malware, created a new restore point, verified the system was clean, and scheduled future scans. Which of the following should the technician have covered previously as part of the original repair?

A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network. Which of the following best practices could have prevented the attack?

 A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files. Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. They are unable to run a scan due to not having antivirus software installed. Which of the following actions should the user take?

Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers. Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Which of the following provide the MOST security for PCs and mobile devices?

CHOOSE TWO.

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?

Which of the following threats uses personalized information in an attempt at obtaining information?

A security team is auditing a company's network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information. Which of the following actions should be taken to close the vulnerability?

(CHOOSE TWO)

A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

A desktop technician is attempting to upgrade several machines to Windows 10. After realizing there is only one disc for the installation, the technician decides to upgrade over the network. Which of the following boot methods initiates such an upgrade?

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?

A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error?

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error?

A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet. Which of the following should the technician check FIRST?

A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour. Which of the following should a technician perform FIRST to diagnose the issue properly?

A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch. The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

A technician logs on to a Linux computer and runs the following command:

ps -aux | grep vi

Which of the following MOST accurately describes the effect of the command?

A technician is in the process of upgrading Windows 10 to Windows 11. The technician needs to make sure all of the applications, user profiles, documents, and files are preserved. Which of the following methods would the technician MOST likely perform on the computer?

A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have?

A company's security policy does not allow USB drives to be available in workstations. However, an exception needs to be made for a user. The network administrator changes the policy for the user. Which of the following commands should the administrator run on the user's workstation?

Which of the following is the maximum RAM limit of a Windows 32-bit version?

A customer purchased a 3TB HDD to use with a Windows 10 PC and wants to have letter J assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this?

A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?

Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

Which of the following is the MOST secure wireless security protocol?

In which of the following file extension types would a user expect to see the command:

net use T:\\server\files'?

An end user's PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense?

CHOOSE TWO.

Corporate management is concerned about the security of the company's mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users. Which of the following would provide the BEST level of protection in this scenario?

CHOOSE TWO.

A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error. Which of the following tools should the technician use?