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WorksheetsFINAL: Section 5/6: Resumes/Business Communication
Total questions: 14
Worksheet time: 21mins
It is important to include the term “mother tongue” or “native language” in the language skills portion of a resume.
True
False
Which of the following should be included on a resume?
The dates of attendance for all academic experience
The dates of employment for all professional experience
The dates of completion of all degrees or certifications
The phrase “References available upon request”
Which one of the following is true regarding references?
At least three references should be included on the resume itself.
The phrase “references are available on request” should be included on the resume.
References should only be provided upon request.
When using someone as a reference, it is not necessary to inform him/her.
The first thing that is included under work experience is:
the organization.
the dates of employment.
the job title.
the job duties.
Texting is an example of a communication channel with high channel richness.
True
False
In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.
True
False
___________ is listening that occurs when a listener focuses her/his complete attention on the speaker.
Activated listening
Acute listening
Active listening
Nonverbal communication
Which of the following statements is true of effective business communication?
The speaker should seek and understand feedback from the speaker's audience.
The communication should be static and one way.
The communication is most effective when a speaker is able to extensively use special effects and sounds in the presentation.
communication is most effective when a speaker is able to extensively use jargon in his speech.
Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____.
cultural barrier
physical barrier
body language barrier
organizational barrier
As a communication channel, _____ has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.
a voice mail
a face-to-face
a text message
a memo
Which of the following factors is likely to create a language barrier to communication?
the use of slang
fidgeting
having unique views on an issue
A hierarchical organizational structure
In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.
noise
deflate
tardiness
clone
_____ has high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.
Emailing
Videoconferencing
Blogging
Texting
During her English class, Ingrid was struggling to focus on the presentation given by her professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.
perceptual barriers
physical barriers
body language barriers
organizational barriers
