WorksheetsHandling Telephone Calls
Total questions: 10
Worksheet time: 9mins
Randy: Good moorning. Laluna Hotel.................?
Tracy: Can I speak to Mr. Nielson, Please?
Randy: Yes. Wait a moment.
May I help you?
Can you help me?
Help me please.
Can I take a message?
Maura: Is Denny in?
Diara: ................ Can I take a message?
Maura: No, I'll call him back.
Yes, hold a moment, please.
May I leave a message?
I'm afraid he's out at the moment.
Yes, he is in the class.
My boss says, "Please call me back after 7!"
It means....
the boss says to call him back after 7
The boss says not to call him after 7
the boss said that he called after 7
The boss says if he calls me after 7
I'm busy right now. Can you _______ later?
hang up
call back
call through
Missed Call
A: Hello. This is John Bates. May I speak with Mr. Wilson, please?
B: ...................................... Mr. Wilson is not here right now.
I'm sorry, but
No, you may not.
What number are you calling?
You got the wrong number.
A: Hello. Could I speak to Susan Malden, please?
B: ............................, please. I'll see if she is in.
Call back
Hang up
Hold on
Pick up
I'm afraid Firman is not in. – Can I...................a message for him, please?
give
Take
Leave
Write
Ilham: "Are you interested in the latest news?"
Me: "Yes, but I can't hear your voice. It's noisy here."
Ilham asks you .......
to read the latest news
if you are interested in hearing the latest news.
not to read the latest news
whether he was interested in reading the latest news
Why are telephone greetings so important?
It shows that you are happy
It is the first impression
It shows that you are polite
It makes comfortable
Who is receptionist?
Receptionist is an employee that work at the front desk deal with guest, telephone calls and administration.
Receptionist is an employee whose work at the front desk deal with guest, telephone calls and administration.
Receptionist is an employee that work at the front desk hang with guest, telephone calls and administration.
Receptionist is an unemployee that work at the front desk deal with guest, telephone calls and administration.
