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WorksheetsDECA Meeting #3
Total questions: 10
Worksheet time: 5mins
Salespeople may risk losing a sale to a potential customer if they are unable to explain which of the business's policies?
Operating policies
Employee policies
Selling policies
Purchasing policies
Which of the following is true regarding risk-taking?
Risk related to staffing can be largely controlled
Smart businesspeople avoid risk
Financial risks primarily affect new businesses
All entrepreneurs must take risks
A product opportunity exists when _____?
A need or want is unmet
A situation requires evaluation
Economic resources are abundant
A good or service can be produced quickly
Can a lack of customer service cost a business money?
Yes, because costly sales personnel can be replaced by good customer service
No, because customer service is obsolete and unnecessary
No, because customer service has little effect on patronage
Yes, because people who want good customer service often become loyal customers
A business's ethics determine whether or not an action is acceptable for that business, especially if the action does what?
Contributes to the business's profitability
Affects the environment
Is against the law
Has a negative impact on others
A small brick-and-mortar bookstore will benefit most from a supply chain that is designed to do what?
Stock large quantities of best sellers
Purchase books to fulfill requested orders
Ship books to customers' homes
Use an electronic commerce center to handle orders
What kind of competition do monopolies create?
None
Price
Nonprice
Direct
A bank carefully analyzes a customer's current level of debt before it approves a(n) what?
Service request
Operating proposal
Insurance claim
Loan application
Under what circumstances might it be impossible to honor a customer's request?
If the request jeopardizes the safety of others
If the request is unrelated to the customer's health
If the customer is new to the company
If the customer is impolite and demanding
Which of the following types of hospitality and tourism information is most likely to be found in an online database:
A restaurant's customer demographics
Competitors' sales data
Industry market trends
Customer reviews for a specific hotel
