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WorksheetsSmart Clickers Quiz
Total questions: 50
Worksheet time: 29mins
Which party can register for e-statements?
Individual account holders
Joint account holders
Business account holders
Any current account holder irrespective of the account type
Customers of Seylan Bank could on board for internet banking via,
Any Seylan Bank ATM machine
SMS Banking by sending a message to 3040
Seylan Social Banking
Bank’s corporate web site
A customer of Seylan Bank who is also an Internet Banking user could link his newly opened savings account to Internet Banking by;
Using functions of Seylan Bank ATM machine
Inserting his/her debit card to Seylan Bank ATM machine and then by activating the link to the newly opened account
At the first logging into Internet Banking after opening the account
Using the function of “Link Accounts” available in Seylan corporate web site
How many times did the Sri Lankan Netball team has won the Asia Cup Championship?
8 times
7 times
6 times
5 times
Select the service which is not available under Seylan Internet Banking
Mobile reloads
Credit card cash advances
Schedule transfers
Quick cash back loans against FDs
Select the security feature which is not presently available in Seylan Internet Banking
SSL encryption
Two step OTP verification
Unique ID that is uniform across the world
Biometric authentication
What is the festival which associates with a vegetable?
Holi
Kumbamela
Halloween
Christmas
Select the party who is not eligible to apply for Internet Banking facility
A parent on behalf of a Minor/Tikiri account
Partner on behalf of a partnership current account
Director on behalf of a private limited liability company current account
A joint account holder to a current account
Which cartoon charater was responsible for popularizing the term “Oka hariyanne na”?
Dagaya
Chau Chau
Jim Pappa
Boralugoda
Select the type of a payment which could not be completed through Seylan Internet Banking
Government custom payments
Overseas university payments in USD(LKR-conversions)
Inter-Bank payments
Utility bill payments
Select the answer which could not be treated as a digital banking channel of Seylan Bank
Call Center
Seylan Bank ATM machines
Mobile banking
Branch Banking
Select the method which could not be used in Internet Banking to transfer funds from customer’s accounts to another
SLIPS
CEFTS
RTGS
Standing Orders
Who is hosting the 2022 FIFA?
Qatar
Australia
Germany
South Afria
Identify this famous cartoon character
Fred Flintstone
Bugs Bunny
Homer Simpson
Charlie Brown
Seylan Call Center facility is available to public;
24hrs x 7days
From 8.00am- 10.00 pm in all 7 days
Monday to Friday 8.00am to 10.00pm, Sat/Sun- 8.00 am to 8.00pm
From 8.00 am- 10.00 pm in all 7 days excluding public & Bank holidays
Which one is not an e-commerce website;
Sambole
Daraz
Patas
Takas
What is the best method you could introduce to an internet banking user to change his ‘Internet Banking Login password”?
Send a WhatApp message to Call Center with customer NIC number requesting to change the password
Send a message using the option “User messages” in internet banking to e-Commerce to change password
Advice the customer to change the passwords on his own using the option available in Internet Banking
Send an SMS to ‘3040’ requesting “Change Password”
Select the incorrect statement in respect of Seylan Mobile Banking
It offers customer the convenience to do their financial transactions on the go
It enables the customer to complete transactions in an environment which he/she feels most comfortable
It enables the customer to log in and instantly see his account details beyond banking hours
Internet banking users could log in through any mobile phone when internet banking application is installed
What is the global organization that comprised with the countries who exports crude oil?
OPEC
Viana
ASEAN
SAARC
Select the incorrect statement in respect of mobile banking
Mobile banking applications could be installed in Apple and Android mobile phones
In mobile banking, CEFT and SLIPS transfers could be completed subject to a maximum daily limit of LKR. 200,000/-
Usage of mobile banking application is free from banking charges
Funds transfers to other accounts could be notified to the beneficiary via SMS if needed
Select the sweet which reminds a part of the human body?
Select the incorrect statement in respect of ABS
ABS enables customers to settle Dialog bill payments by using Seylan Credit/Debit Cards
ABS enables customers to settle Dialog bill payments through CASA
ABS enables customers to settle due amount of the mentioned service provider’s bill (presently Dialog ) on a date specified by the customer
One-time service registration is adequate to facilitate the ABS service
The service registration for ABS service is currently done through;
Any Commercial Bank and Dialog service centers in Sri Lanka
Seylan branch network and any ATM in Sri Lanka
Seylan branch network and Dialog service centers in Sri Lanka
Any Commercial Bank and Seylan ATMs in Sri Lanka
Select the emoji which doesn’t appear when reacting a Facebook post?
What is the registration fee for ABS?
LKR. 50/-
Standing order placement fee (External STO) as per Bank’s tariff
LKR. 150/-
Free of Charge
What are the documents required to register for Seylan ABS?
Duly completed application form and latest mobile bill issued by Dialog Axiata PLC
Duly completed application form and copy of the last payment receipt to Dialog Axiata PLC
Duly completed application and a standing order form signed by the customer
Duly completed application form only
What is the name of this baby in the Ice Age movie?
Roshan
Kaushan
Heshan
Deshan
A current account holder who has a Seylan credit card is in need of paying his mobile phone bill and the Dialog TV bill (exact bill amounts) in every month via his current account and credit card respectively using an automated service provided by the Bank.
The most suitable method of payment to this customer would be;
Seylan ABS
M-Pay
Seylan Standing Order
Seylan Internet Banking
What is the fast growing social media platform?
Tiktok
YouTube
Who’s the author of “Romeo-Juliet”
William Harvey
Oscar Wilde
William Shakespeare
Samuel Becket
Where is the FIFA 2022 world cup scheduled?
Brazil
Qatar
Argentina
Spain
A current account holder of your branch has handed over an ABS application to your branch and asked the following question.
“What happens if I don’t have money in my current account on the schedule date of payment”?
The most appropriate answer to this question would be,
If there’s no balance, the transaction will get declined and funds will be searched for next 30 days in the given mode of payment (eg. CASA, Credit/Debit card)
If there’s no balance, the transaction will get declined and ABS facility will be cancelled after 2 consecutive payment failures. (After deducting ABS cancellation charges)
If there’s no balance, the transaction will get declined and Bank will not be responsible for any charges levied due to the delayed payments
If there’s no balance, the transaction will get declined and ABS facility will be cancelled immediately after deducting ABS cancellation charges
Seylan “LiveChat” is ;
A free online service provided by the Bank’s support agent exclusively for Seylan internet banking users
A method of online communication between Seylan Social banking users through their Facebook account
A free online service provided by the Bank’s support agent to any visitor of Bank’s Corporate website
An automated service provided by the Bank using artificial intelligent(AI) to provide solutions to FAQs of customers
What is the best method to keep the customer updated if the customer is moving overseas & requesting you to provide leaflets on the bank’s products and services?
Request for email address & email the leaflet
Inform to visit https://www.seylan.lk/my-brochures
Inform him that you will you will keep a leaflet ready on his next visit
Inform the customer to visit the Seylan corporate website
Which day of the week that has a similar pronunciation with a type of an ice cream dessert?
Monday
Thursday
Sunday
Saturday
You have met a friend, who is interested to open a Seylan account, however, she informs that she is unable to visit the branch, what is the best method to canvass her?
Inform her that you will visit her tomorrow along with the mandate
Go to the corporate website, use the “Apply now” option to capture customer details, upload NIC & inform her that you will visit her for signatures
Inform her to visit the nearest branch & let you know before visiting the branch if there is any assistance required
Inform that you will email the mandate
Namal has applied for an account through the website & he visits the branch after one week along with his reference number informing the bank hasn’t contacted him; to which email address does the application & support documents get generated,
Branch email
Digital Banking email
Branch BMG & ABM email
Reply: “there is no such facility at Seylan Bank”
The character in the Harry Potter movie Dumbledore is an old fashioned word for Bumblebee
Agree
Partially Agree
Disagree
No Idea
Who has the highest YouTube subscriptions?
BLOCK & DINO
Wasthi
Lakai Sikai
Janai Priyai
Which of the following notes that are accepted at Seylan CDM's?
100,500,1000,5000
20,50,100,500,1000,5000
50,100,500,2000,1000,5000
20,100,500,1000,5000
Mr. Namal has walked into the branch to do an over the counter (OTC) withdrawal, he would like to withdraw 95,000 LKR from the Branch; which of the following statements is true about the OTC withdrawal charge?
Rs. 20 charge is applicable for OTC withdrawals below 100,000 LKR
Rs. 20 charge is applicable for OTC withdrawals below 50,000 LKR
Rs. 50 charge is applicable for OTC withdrawals below 100,000 LKR
Rs. 50 charge is applicable for OTC withdrawals below 80,000 LKR
What is SeylanPay?
SeylanPay is an e-payment wallet that allows any suitable Seylan Bank customers to carry out daily transactions using any card issued by Seylan Bank
SeylanPay is an e- payment wallet that allows all suitable Debit or Credit card holders to carry out daily transactions
SeylanPay is an e-payment wallet that allows suitable Seylan Bank Account and card holders to carry out daily transactions
SeylanPay is an e-payment wallet that allows all suitable Bank Account holders or card holders to carry out daily transactions
What is the country which has the fastest mobile internet connection?
UAE
Norway
USA
Germany
Which of the following includes a feature which isn’t included in SeylanPay?
Biometrics authentication, Other Bank Fund Transfers, Other Bank Card settlements
Biometrics authentication, multiple user IDs for one NIC, simultaneous multi-device login
Biometrics authentication, Schedule transactions, transaction OTP verification
Biometrics authentication, a person is only allowed to have one user ID
Select the correct statement
SeylanPay only enables online transfers
SeylanPay enables concurrent access to multi-device user ID to enhance ease of use
SeylanPay services are provided for an additional fee
Joint Savings or Current accounts cannot be registered in the SeylanPay App
Most visited website in the year 2022
YouTube
Which country’s national anthem will change based on the gender of the ruler?
USA
Great Britain
Pakistan
Bangladesh
Identify the Digital Banking TV commercial which is associated with the above character?
Mobile Banking
E-Statement
Merchant Portal
SMS Banking
In order to receive the marketing support of digital channels whom should you reach out to?
Kaushi & Kaushan
Menu & Pramodya
Pramodya & Kaushan
Kaushan & Menu
What is the name of Michael Knight’s talking car in ‘Knight Rider’?
Martin
KITT
Rider
DMC
