WorksheetsWinning Hearts Everyday
Total questions: 20
Worksheet time: 12mins
Genuine hospitality is . . .
going to infinity and beyond what is expected
doing exactly what is expected
going above and beyond what is expected
going below and beyond what is expected
Part of Core 4 is create ______ contact.
eye
ear
eyelash
eyebrow
Another part of Core 4 is ________.
Share a paycheck
Share a smile
Share a waffle fry
Share a cookie
Another part of Core 4 is _______.
Speak with my work friends
Speak with an angry tone
Be in a good mood
Speak with a friendly tone
Another part of Core 4 is ________.
Always say no problem
Always say my pleasure
Always say you're welcome
Always say not my pleasure
Is it proper to say, "Can I refill your beverage."?
True
False
Bald is Beautiful
True
False
How may I (a) you?
In second mile service, how do we make the guests feel cared for?
Personalize with Chick-Fil-A sauce
Personalize with their name
Laugh at their jokes
Tell them Wendy's is next door
Gabby's little boy's name is _______
Noah
Abraham
Adam
Hezekiah
If your personal phone rings, answer it.
True
False
Nina's favorite saying is this: We serve guests. They don't (a) us.
When on the face register, you are to welcome every guest.
True
False
Stop, drop, and _______.
Roll
Laugh
Dance
Serve
In the Heard Model, what does "H" stand for?
Hear to complain
Hear to ask questions
Hear to understand
Hear to criticize
In the HEARD model, what does "E" stand for?
Energy to do a good job
Empathize to feel their concern
Enter to tell them to come in
Equip to give you the necessary tools
In the HEARD model what does "A" stand for?
Aplogize with "My pleasure"
Apolgize with "Me too"
Apologize with "It was so and so's fault"
Apologize with "I'm sorry"
In the HEARD model, the R stands for Resolve the Issue.
True
False
In the HEARD model, what does the D stand for?
Determine to do a good job
Deposit your paycheck
Delight the Guest
Deliver the food
What is the name of the owner of this Chick-Fil-A?
Keith Kiser
Angie Kiser
Gabby Kiser
Katie Kiser
