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WorksheetsCollege and Career Pathways
Total questions: 20
Worksheet time: 12mins
_______ and _______ are part of the Agriculture, Food and Natural Resources Career Cluster.
Farming and Ranching
Veterinarians and Farmers
Bankers and Stock Brokers
The Finance career cluster includes which of the following careers?
Veterinarians
Bankers
Doctors
Define the customer experience.
the product of an interaction between an organization and a customer.
The assistance and advice provided by a company to those people who but or use its products or services.
Any interaction where the customer and employee are face-to-face
What is the definition of customer service?
the product of an interaction between an organization and a customer.
Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)
The assistance and advice provided by a company to those people who but or use its products or services.
Who is responsible for customer service?
only the customer service representatives
only the owners
everyone
What is virtual customer service?
Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)
The assistance and advice provided by a company to those people who but or use its products or services.
The product of an interaction between an organization and a customer.
What are examples of professionalism?
friendly, but not their friend?
Staying away from personal conversations
Representing the company in all you do
all of the above
Which one of these answers is NOT a key factor of customer service?
First Impressions
How you dress
Ethical Behavior
Using a calm and pleasant ____ is important when talking to customers.
tone
look
body language
Body language, eye contact, and repeating what the customer is saying back to them is not active listening.
True
False
The first interview tip is to ______ the job. Understanding the position you are applying for, the company as a whole, and the overall operations of the industry.
not know
ask others about
research
What career cluster does veterinarians fall under?
STEM
Health Science
Agriculture
Why is it important to put date of employment on your resume?
So your future employer knows how long you worked at each job
so that your future employer can identify if you are a loyal employee
so that your future employer can verify that the dates are correct
All of the above
It is important to be ______ to a job interview.
Punctual (maybe even 5-10 minutes early)
Late
Right on time
True or False: It is important to have good hygiene when interviewing
True
False
It is important to exit an interview gracefully. Always be:
Mean and rude
Polite and courteous
happy
True of False: 1st impressions are NOT important
True
False
CHECK ALL THAT APPLY: Which of the following are interview rules?
No gum
Limit facial hair
firm handshake
tuck in your shirt
True or False: It is important to familiarize yourself with illegal questions.
True
False
It is important not to ____ about your previous job in an interview.
gossip
vent
brag
