When was the United Nations World Tourism Day?

(a)  

What is the symbol of hospitality industry?

(a)  

What period does Inns were actually private homes?

(a)  

It is a period where traveling were only for social and religious purposes.

(a)  

It is a sleeping accommodation (a facility in which food and drink were served and a shelter for both the drivers and horses)

(a)  

What period does have high demands for inns and taverns?

(a)  

What is the name of the first hotel built in the Renaissance Period?

(a)  

Who is the famous Swiss Hotelier and the manager of the Savoy in London?

(a)  

What is the first luxury hotel that boasted first toilets and private bedrooms with locks on doors?

(a)  

Who opened his first hotel in Buffalo, New York in 1907?

(a)  

Who is the "King of Innkeepers"?

(a)  

He is the founder of the Marriot Hotel Chain.

(a)  

The founder of the Holiday Inn.

(a)  

Automobile led the hotel industry booming business in 1920's.

(a)  

Coined from "Motor Hotel" and is 10 by 10 feet wooden cabins.

(a)  

An expensive and has a bilingual menu hotel in 1827 to 1923.

(a)  

The period wherein air travel was made available to masses.

(a)  

The first capsule hotel was in (a)   .

A billing arrangement under which room charges include the guestroom and three meals, also called full board/full pension.

(a)  

A billing arrangement under which meals are priced separately or room only plan.

(a)  

A billing arrangement under which the daily rate is including room and two meals, generally breakfast and dinner.

(a)  

One of the most common/preferred billing arrangement which includes room and continental breakfast.

(a)  

Normally stands for all-inclusive rates i.e., rates which are inclusive of all applicable taxes and service charge.

(a)  

The published tariff for each room type/category in a hotel.

(a)  

Located at reception containing instructions/ information/ happenings/ handover of the day to know of.

(a)  

A printed form for a registration record, in most countries, the guest's signature on a ____________ ____ is required by law.

(a)  

An indicator of a room's long-term availability for assignment.

(a)  

The price of hotel charges for overnight accommodations.

(a)  

A guest who leaves with no intention of paying for the room.

(a)  

A guest who checks in to the hotel with very less or no luggage.

(a)  

A guest who arrives at a hotel without a reservation.

(a)  

Turning away a guest who has a reservation because of a lack of room availability.

(a)  

Guests expected to check out on a given day who have not yet done so.

(a)  

A limit assigned by the hotel to guest or company accounts.

(a)  

A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.

(a)  

An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.

(a)  

To sell or reserve rooms ahead of time.

(a)  

A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.

(a)  

When Reservation is guaranteed with a Credit card, Deposit, Company / TA voucher etc.

(a)  

When the reservation is waiting for bookers confirmation.

(a)  

Reservation kept on hold due to the hotel is overbooked.

(a)  

Indicates the date when the reservation was manually cancelled.

(a)  

A guest who made a room reservation but did not register or Check-in.

(a)  

A Guest who stays more than a certain number of days, Eg: More than 7 days etc.

(a)  

Accepting more reservations than there are available rooms.

(a)  

Blocking fewer rooms than the number requested by a group, based on previous group history.

(a)  

A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between the guests and the hotel.

(a)  

A form (paper or electronic) used to chart transactions on an account assigned to an individual person or guest room.

(a)  

A transaction requiring posting to a guest account that does not reach the front office for posting before the guest had checked out or done the final settlement.

(a)  

Special functionality on Property management systems (PMS) to activate a __ ____ on reservations this will stop any extra charges from other outlets or connected systems to be charged to the guest room.

(a)  

What is the meaning of GDS?

(a)  

Meaning of IDS and ADS (pili lang isa kung IDS or ADS)

(a)  

Meaning of PMS

(a)  

Meaning of TA

(a)  

MEANING OF OTA

(a)  

An extension of front desk that deals with personalized guest services.

(a)  

Information desk that assists guests for transportation, booking of events outside the hotel.

(a)  

Meaning of GRC

(a)  

MEANING OF IP-PBX

(a)  

Meaning of MICE

(a)  

Meaning of OHMS

(a)  

Meaning of PBX

(a)  

It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period.

(a)  

An old reservation system for hotel accommodations.

(a)  

(a)   are the most traditional and most common types of accommodation. It can be large or small.

(a)   are pretty much the same as youth hostels, except for they may not provide provisions for catering. Some hostels have a communal area, such as a seating area or kitchen, whereas other may not.

(a)   is basically a hotel room with a parking space. It offers simple room-only accommodation.

________ _____ typically providing unique facilities, location, service and guest experiences. It can be a treat for the night or for your entire holiday.

(a)  

(a)   are a popular self-catering accommodation option. Apartments are found in many areas, but are most common in built up areas such as towns and cities and busy resorts

___ ___ _________ are just as it sounds- a type of accommodation that offers a bed and a breakfast. A type of guest house or home-stay. The owners typically live in the accommodation and separate their personal living space away from the guest space.

(a)  

(a)   a full-service lodging facility, intended primarily for vacationers and usually located in places frequented for relaxation or recreation, such as beaches, seashores, scenic or historic areas

(a)   is a place to stay while you're on vacation or on the road. The original meaning of inn was "lodging and food for travelers," although today some inns don't have a restaurant or bar attached.

Meaning of DOT. It is an agency conducting/processing the accreditation of the hotels in the Philippines.

(a)  

What does DOT required standards for hotel operations called?

(a)  

· Is a description of the level of position and flow of leadership in a hotel

· It also shows the relationship of the responsibilities between each section or department in the hotel.

(a)  

· the nerve center of a hotel

· This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve Centre of a hotel.

(a)  

The (a)   department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel and for the immaculate care and upkeep of all guest rooms and public spaces at all times.

This department looks after the service of food and drinks to guests.

(a)  

All the food and beverages that are served to the hotel guest is prepared in the kitchen. Culinary preparation, as an art and science in the modern kitchen, required more than just a knowledge of food being prepared and the methods of preparation.

(a)  

The (a)   department is responsible for repairing and maintaining the plant and machinery, water treatment and distribution, boilers and water heating, sewage treatment, external and common area lighting, fountains and water features etc. Also, it looks after the maintenance of all the equipment, furniture and fixture installed in a hotel.

This department maintains all the financial transactions.

(a)  

The (a)   department of a hotel is responsible for the overall security of the hotel building, in-house guests, visitors, day users, and employees of the hotel, and also their belongings.

(a)   department is responsible for the acquisition, utilization, training, and development of the human resources of the hotel.

The major role of the _____ and ____ department is to bring in business and also to increase the sales of the hotel’s products and services are the major task of the department.

(a)  

The (a)   department is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.