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WorksheetsHotel Reservations
Total questions: 13
Worksheet time: 7mins
Which of hotel departments gives first impression of the hotel?
Front Office
Housekeeping
Reservation department
F&B department
Amadeus, Galileo, Sabre, WorldSpan are:
Global Distribution System
Travel agencies
Tour operators
Central Reservation Systems
Walk-in guest is the guest, who:
Has walked to the hotel from a close destination
Arrives with advanced made reservation
Arrives without reservation
All above
Booking.com, Expedia, Hotels.com are:
Travel agencies (TA)
Online Travel Agencies (OTA)
Comparison sites
Tour operators (TO)
Hotels take more bookings than actual rooms available. That is an:
Upgrading
Upselling
Underbooking
Overbooking
Last minute cancellation is:
Late cancellation
No-show
Late arrival
Late check-out
In the event of overbooking Hotel needs to have a contingency plan to re-locate or book out some of its guests
True
False
The confirmation letter or e-mail is verification and acknowledgement of guest’s request and personal information
True
False
Way in which a booking can be guaranteed by a prospective guest:
Pre-payment
Special agreements
Credit card
All above
Hotel holds a room until stated reservation cancellation hour (6 p.m.) on the day of arrival and then keeps right to CX
Day use room
Corporate or Travel Agency reservation
Guaranteed reservation
Non-guaranteed reservation
Hotel accommodation (rooms) varies in different ways by:
By grade or standard (size, facilities, decor, location, view)
By target customer
By number and size of beds per room
All above
Twin bed room is a room with:
Two single beds
One double bed
One single bed
All above
RACK rate is a:
Corporate rate
OTA (Online Travel Agency) rate
Highest (Full) rate per room
Best available rate
