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WorksheetsQUIZIZZ: Written Communication Review
Total questions: 20
Worksheet time: 11mins
Which of the following is an example of a "closing" in a business letter or email?
Good Morning:
Hello:
Dear:
Sincerely,
Which of the following is a SALUTATION?
Sincerely,
Regards,
Best Wishes,
Good Afternoon,
The INSIDE ADDRESS of a business letter is the...
address of the sender of the letter.
address of the receiver of the letter.
address of the store manager.
email address of the receiver.
What is the most commonly recommended FONT used in business emails and letters?
Times New York
Arial
Times New Roman
Bold
Paragraphs in a business letter should be aligned _________.
to the center
right justified
left justified
horizontally
The length of a business email should be ________, and focus on only one topic.
Long
Short
at least 2 paragraphs
3 or more sentences.
What are the 2 sections of an email header must be filled in? (Check all that apply)
The receivers email address
The receiver's first and last name
The sender's email address
The Subject
You can add images, documents, and other files as _________ to a business email.
Stickers
Digital Paper Clips
Notifications
Attachments
Gathering information needed for communicating in a business email or letter is called ___________ in the writing process.
Drafting
Prewriting
Editing
Revising
Publishing
___________ in the writing process is when you share your document with your audience.
Drafting
Prewriting
Revising
Editing
Publishing
Creating your first copy of written material is considered the _________ step in the writing process.
Prewriting
Drafting
Revising
Editing
Publishing
The _____________ step in the writing process is when you do a final proofread and making sure spelling and grammar are correct.
Prewriting
Drafting
Revising
Editing
Publishing
Reading and improving the wording of the draft is the __________ step in the writing process.
Prewriting
Drafting
Revising
Editing
Publishing
Which are the 3 main questions you should ask yourself before writing any business communication? (Check all that apply)
What time is the presentation?
Who is the audience?
What is the purpose?
Is the Communication written or typed?
What tone should be used?
_______ is the attitude or feeling shown towards the audience.
Word Choice
Font Style
Tone
Posture
In writing, what are the 3 items that typically drive tone? (Check all that apply)
Volume
Font Style
Sentence Structure
Sentence Length
Word Choice
If you're a customer service representative and you have to send an email to upset customers, you should use a _________ tone.
Thankful
Assertive
Regretful
Humorous
If you're a customer service manager and you have to write a business letter to a manufacturer who you've purchased defective products from, you must use a _________ tone.
Motivating
Regretful
Optimistic
Firm
What is the biggest disadvantage of written communication when you compare it to face-to-face verbal communication?
It takes longer to communicate.
The receiver of the message can't see the body language or hear the verbal tone of the sender.
The receiver of the message will not be able to understand the tone at all.
The receiver can't hear a voice.
Joe wants to take a vacation during the upcoming holidays with family. However, the company he works for doesn't allow employees to take additional days before or after a major holiday. Which of the following is the best way Joe can show a humble tone while asking for time off to be with his family the day after Thanksgiving?
Dear Mr. Bossman: I am taking vacation day the day after Thanksgiving. Therefore, I need you to authorize my vacation request.
Dear Mr. Bossman: I would like a personal day to be with family after the Thanksgiving Break. I know it's against policy, but I really want to be there.
Dear Mr. Bossman: My family will be in from out of town for Thanksgiving and I rarely get to see them. I would really appreciate it if you would allow me to take the day after Thanksgiving to be with them. I know it's against policy, but it would mean a lot to me and my family.
Dear Mr. Bossman: My family will be in town for Thanksgiving. I don't see them often so I'd like the day after Thanksgiving off to be with them. Please authorize the day. Thank you.
