WorksheetsContinue Formation - Verification
Total questions: 5
Worksheet time: 3mins
What would generate an auto-fail on the call?
Providing the xfinity.com/privacy website to the customers.
To review the customer's cellphone number.
To not ensure we're speaking with the correct person.
What is the link for the customers to review further information about our privacy policies?
(a)
What should we advise a customer if they don't remember the zip code?
Restate the full name and address, including city and state.
They can just state the Zip Code they remember.
Hung up the call and callback later.
What is the compliance 2?
Ensure to the customers the call is being monitored and state: Visit xfinity.com/privacy for more information.
Review cellphone number and ask: Is this ok to call?
Verify customer's address and say: May I have the city, state and zip code?
All of the above.
How do we verify a third party if it is an inbound call?
We need to ask for:
1. Account holders name.
2. Call recording compliance.
3. Account number.
4. Full address.
We need to ask for:
1. Callers full name.
2. Privacy statement.
3. Account number.
4. Full address.
We need to ask for:
1. Full name.
2. Privacy statement.
3. Relationship.
4. Cellphone compliance.
We need to ask for
1. Full name
2. Account holder's name and relationship.
3. Full address.
4. We provide cellphone compliance.
