WorksheetsKnowledge Quiz
Total questions: 10
Worksheet time: 9mins
When do you offer the One time Pricing?
(a)
What will you offer if customers are requesting to disconnect service due to dissatisfaction with service or a competitive offer.
(a)
What will you offer if a customer is upset regarding TV cost Increase and canceling TV service, but willing to give streaming a chance.
(a)
What does Direct TV Offer now?
(a)
Which statement is TRUE?
Existing customers with connectivity issues throughout their home may benefit from Whole Home WiFi. As a retention offer, we may offer existing customers Whole Home WiFi with a Free Installation.
Existing customers with connectivity issues throughout their home may benefit from Whole Home Wifi. As a retention offer, we may offer existing customers a router with a Free Installation.
Existing customers with connectivity issues throughout their home may benefit from Whole Home Wifi. As a retention offer, we may offer existing customers a an upgrade of their speed and a one month free of service.
TRUE or FALSE: Customers nervous about cutting the cord and moving to streaming TV may be eligible for an in-home tech visit.
TRUE
FALSE
Tick on the right step or steps in suggesting offers for retention.
A. Explain the pricing they had was a one-time introductory offer for 12 months.
B. Remind customer of the value of their service.
C. Directly offer One Time Pricing of 12 mos. to avoid frustration.
D. After interviewing customer on service needs, if an upgrade is not the best solution, offer to lower speed.
What is the S&E Pricing Code to input when you do a One time Pricing Renewal?
(a)
When do you offer ACP?
(a)
What is the ACP website?
(a)
