WorksheetsChapter 3 Qiuz
Total questions: 25
Worksheet time: 13mins
Which of the following is an example of computer hardware?
Microchip
Web browser
PowerPoint
App
Which of the following devices would be easiest to repair?
Gaming Console
Laptop
Smartphone
Desktop Computer
Abby wants a high-end computer system for her home office that can be upgraded. Which of the following should she choose?
Gaming Console
Server
Desktop
Laptop
Which of the following is primarily operated by a touchscreen?
Notebook
Tablet
Desktop
Network
Which of the following device generally include a variety of integrated hardware such as a camera?
Laptop
Desktop Computer
Gaming Console
Sever
Which of the following components stores values in short-term memory?
Ram
Processor
Flash Drive
Hard Drive
Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?
In a database
In a flash memory
In memory
In flat file
Which CPU type would MOST LIKELY be found in a smartphone?
x86
x64
IA-64
ARM
Where are values the computer is directly working with at a particular moment in time stored?
On RAM
On the CUP clock
On the hard drive
On the CPU register
Which of the following voltages from an ESD discharge would be the minimum to short a computer's hardware components?
5 volts
12 volts
3.3 volts
100 volts
You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.
Which of the following is the BEST step to try first?
Plug in an external monitor
Calibrate the battery
Replace the video
Replace the motherboard
Which connector on the back of a computer is used to attach a mouse to a modern PC system?
USB-B
Mini-DIN
USB A
RJ-45
You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
Which of the following troubleshooting steps is the BEST to try first?
Try a different USB cable
Install a new USB controller card
Make sure the USB device is plugged in properly.
Replaced the USB device
.
You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device.
Which of the following steps would MOST likely resolve this issue?
Replaced the device itself
Download and install that latest driver from the manufacturer website
Remove and then reinstall the device
Run the Add legacy Hardware wizard and manually configure the device
.
Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?
DVI
UPS
USB
SSID
Which of the following components stores values in short term memory?
Flash Drive
Hard Drive
RAM
Processor
Which of the following uses persistent memory chips to store data?
Compact Disc
Hard Disk
RAM
Flash Drive
Which of the following stores data using microscopic light and dark spots?
Ram
Compact Disc
Hard Disk
Flash Drive
You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?
Hard Disk
USB Flash drive
Optical
SSD
Which of the following is not an advantage of SSDs over HDDs?
Durable
Low power consumption
Inexpensive
Small and light
Which of the following is often the hardest part of troubleshooting?
Asking the user questions
Implementing a solution
Documenting findings
Reproducing the problem
Which of the following problems would be the MOST difficult to troubleshoot?
Software error
Intermittent problem
Overheating
Hardware error
An employee submitted a support ticket stating that her computer will not turn on.
Which of the following troubleshooting steps should you take first? (Select two.)
Use a multimeter test the power
Make sur ethe power cord is plugged into the wall
Make sure the surge protector is turned on
Make sur the keyboard and mouse is plugged in
Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?
Established a theory of probable cause
Test the theory to determine the cause
Established a plan of action to solve the problem
Identify the problem
The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?
Identify symptoms
Establish a theory pf probable cause
Establish a plan of action
Duplicate the problem, if possible
