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Chapter 3 Qiuz

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

Which of the following is an example of computer hardware?

a)

Microchip

b)

Web browser

c)

PowerPoint

d)

App

2.

Which of the following devices would be easiest to repair?

a)

Gaming Console

b)

Laptop

c)

Smartphone

d)

Desktop Computer

3.

Abby wants a high-end computer system for her home office that can be upgraded. Which of the following should she choose?

a)

Gaming Console

b)

Server

c)

Desktop

d)

Laptop

4.

Which of the following is primarily operated by a touchscreen?

a)

Notebook

b)

Tablet

c)

Desktop

d)

Network

5.

Which of the following device generally include a variety of integrated hardware such as a camera?

a)

Laptop

b)

Desktop Computer

c)

Gaming Console

d)

Sever

6.

Which of the following components stores values in short-term memory?

a)

Ram

b)

Processor

c)

Flash Drive

d)

Hard Drive

7.

Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?

a)

In a database

b)

In a flash memory

c)

In memory

d)

In flat file

8.

Which CPU type would MOST LIKELY be found in a smartphone?

a)

x86

b)

x64

c)

IA-64

d)

ARM

9.

Where are values the computer is directly working with at a particular moment in time stored?

a)

On RAM

b)

On the CUP clock

c)

On the hard drive

d)

On the CPU register

10.

Which of the following voltages from an ESD discharge would be the minimum to short a computer's hardware components?

a)

5 volts

b)

12 volts

c)

3.3 volts

d)

100 volts

11.

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.

Which of the following is the BEST step to try first?

a)

Plug in an external monitor

b)

Calibrate the battery

c)

Replace the video

d)

Replace the motherboard

12.

Which connector on the back of a computer is used to attach a mouse to a modern PC system?

a)

USB-B

b)

Mini-DIN

c)

USB A

d)

RJ-45

13.

 

 

You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.

Which of the following troubleshooting steps is the BEST to try first?

a)

Try a different USB cable

b)

Install a new USB controller card

c)

Make sure the USB device is plugged in properly.

d)

Replaced the USB device

14.

. 

You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device.

Which of the following steps would MOST likely resolve this issue?

a)

Replaced the device itself

b)

Download and install that latest driver from the manufacturer website

c)

Remove and then reinstall the device

d)

Run the Add legacy Hardware wizard and manually configure the device

15.

. 

Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?

a)

DVI

b)

UPS

c)

USB

d)

SSID

16.

Which of the following components stores values in short term memory?

a)

Flash Drive

b)

Hard Drive

c)

RAM

d)

Processor

17.

Which of the following uses persistent memory chips to store data?

a)

Compact Disc

b)

Hard Disk

c)

RAM

d)

Flash Drive

18.

Which of the following stores data using microscopic light and dark spots?

a)

Ram

b)

Compact Disc

c)

Hard Disk

d)

Flash Drive

19.

You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?

a)

Hard Disk

b)

USB Flash drive

c)

Optical

d)

SSD

20.

Which of the following is not an advantage of SSDs over HDDs?

a)

Durable

b)

Low power consumption

c)

Inexpensive

d)

Small and light

21.

Which of the following is often the hardest part of troubleshooting?

a)

Asking the user questions

b)

Implementing a solution

c)

Documenting findings

d)

Reproducing the problem

22.

Which of the following problems would be the MOST difficult to troubleshoot?

a)

Software error

b)

Intermittent problem

c)

Overheating

d)

Hardware error

23.

An employee submitted a support ticket stating that her computer will not turn on.

Which of the following troubleshooting steps should you take first? (Select two.)

a)

Use a multimeter test the power

b)

Make sur ethe power cord is plugged into the wall

c)

Make sure the surge protector is turned on

d)

Make sur the keyboard and mouse is plugged in

24.

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?

a)

Established a theory of probable cause

b)

Test the theory to determine the cause

c)

Established a plan of action to solve the problem

d)

Identify the problem

25.

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

a)

Identify symptoms

b)

Establish a theory pf probable cause

c)

Establish a plan of action

d)

Duplicate the problem, if possible