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Protection of the rights of consumers

Total questions: 10

Worksheet time: 4mins

Name
Class
Date
1.

Which law has been heavily influenced by the European civil law systems, particularly German and Swiss law?

a)

United Kingdom

b)

Brazil

c)

Taiwan

d)

Belarus

2.

Consumer protection makes markets work for…

a)

Consumers

b)

Businesses

c)

No one

d)

Both

3.

The only country listed where the main objective is to protect the consumer is...

a)

China

b)

Germany

c)

USA

d)

UK

4.

Where are the consumer protection laws usually contained?

a)

Constitution

b)

Administrative law

c)

In each of the above a little at a time

d)

Сivil law

5.

Which country does not even have a separate law on consumer protection, although most do on manufacturer protection?

a)

Japan

b)

China

c)

Brazil

d)

India

6.

Where the key principles of consumer protection were first enshrined at an international level?

a)

The Consumer Protection Law (CPL)

b)

World Trade Organization (WTO)

c)

UN Guidelines for Consumer Protection (UNGCP)

d)

Consumer Protection Act (CPA)

7.

What country has consumer protection written into the constitution?

a)

Russia

b)

India

c)

UK

d)

Brazil

8.

The Consumer Protection Law (CPL) in Taiwan, as promulgated on 11 January ..., and effective on 13 January ...

Fill in the gaps, by choosing right answer

a)

2015, 2014

b)

1993, 1994

c)

1994, 1993

d)

1961, 1960

9.

The countries painted in orange answered no, in blue yes, in grey no answered. Which question did the countries answer?

a)

Cross-border cooperation on enforcement

b)

Constitutions containing a provision on consumer protection

c)

Designation of a consumer protection contact point

d)

Law/decree for main consumer protection authority/agency

10.

A situation in India

Ben bought an americano without milk and syrup at a Starbucks, but the barista decided to surprise him and poured free coconut milk and syrup into Ben's americano. But after trying it, Ben was not only dissatisfied, but a request to have the barista redone was resentfully refused.

What should Ben do?

a)

Sue Starbucks

b)

Pour this coffee out on the barista

c)

Write down the proof in the refusal, keep the receipt, and do the tests in that Ben is allergic to coconut milk, then sue for compensation

d)

Get upset and leave, as it was free and Starbucks should not redo it as it received the Americano it paid for