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WorksheetsBE Unit 5 Review
Total questions: 50
Worksheet time: 25mins
Which of the following actions is a part of information management:
Creating data
Disseminating information
Observing competitors
Creating technology
Which of the following is a true statement about a management information system (MIS):
It includes people, processes, and practice
It does not assist with a business’s information management program.
s
It is the same thing as an information management program.
.
It may be one part of a business’s overall information management program.
Which of the following is a true statement about information:
It has no value for an organization.
It is the same thing as data.
It is simple to manage.
It is data put into a useful form.
Which of the following is an example of a type of information a business must manage:
Competitors’ payrolls
Accounting records
Employees’ personal bills
Government spending
Information usually comes in either physical form or __________ form.
note card
verbal
electronic
book
A benefit of informed decisions is that they
reduce a business’s risk.
are usually bad decisions.
cost less money.
hurt a business’s chances at competing.
Appropriate information management saves businesses time and money by
maintaining yearly raises for employees.
increasing paper trails.
increasing information overload.
maintaining higher levels of productivity.
How does appropriate information management affect a business’s relationship with its customers?
Businesses make better financial decisions.
Businesses serve customers more effectively.
Businesses lose focus on customers.
Businesses earn higher profits.
Appropriate information management helps a business build a good reputation by
offering quality products.
eliminating all mistakes.
being consistent.
charging high prices.
Which of the following U.S. laws relates to information management:
The Sarbanes-Oxley Act
The Sherman Antitrust Act
The Landrum-Griffin Act
The Taft-Hartley Act
Managing information regarding copyrights and trademarks helps a company preserve its
customers.
correspondence.
inventory.
identity.
Managing information for business continuity is important in case of
a drop in stock price.
low sales volume.
a disaster.
high employee turnover.
Carson is a staff accountant, and he needs to look at last year’s tax return. However, he can’t find it anywhere. Which information management guideline is not being followed in this situation?
Prioritize information management needs according to business needs
Set and consistently follow organizational information management practices
Make sure that information is accurate
Make sure that information is retrievable
Who is responsible for information management?
The information management department
An information technology manager
Everyone in the organization
The chief executive officer
Information management can be a challenge because
many people don’t understand what it is.
no one wants to participate in it.
there is only one right way to do it.
there is often not enough information to manage.
Information management can be a challenge because the business world is
completely dependent on paper files
not open to new technology.
.
suffering from a lack of information.
constantly changing.
A risk involved with information management is being unprepared for a government
tax break.
audit.
election.
loan.
A risk involved with information management is leaving customers unprotected from
faulty products.
high prices.
bad customer service.
identity theft.
Which of the following is a trend in information management:
Decreased competition
Decreased number of electronic documents
Increased compliance laws and regulations
Increased number of workers in the office
Wireless networks are now more common due to
increased competition.
increased distribution of the workforce.
government regulations requiring them.
information overload.
Why do businesses often use spreadsheet software programs?
review personal records
to analyze their operating expenses
review technical reports
review advertizing plans
Natalie is a research associate for a marketing-research firm who spends a lot of her time on the internet obtaining various types of business information. Natalie can save time and easily return to websites that she frequently visits by using the ______ tool on her Internet browser.
classifying
highlighting
sorting
bookmarking
The scope of the Internet can be described as
regional
secure
worldwide
proprietary
When writing email messages, employees should remember that emails
take a long time to prepare
can be forwarded to others
are formal correspondence
are private conversations
If joe wants to respond to an email message that he received from Natalie, he should first click on the _____ key.
forward
reply
send
import
Patrick emails a newsletter attachment to 255 of his clients once a month. How can Patrick reduce the need to enter each client's individual email address in the email message header every time he sends out the newsletter?
Delete old contact information
Flag the message
Use the copy/paste application
Create a distribution list
Internet explorer is an example of _______ software.
bookmark
browser
computer server
cookie
Which of the following types of software programs would an employee use to prepare a form letter informing the company's clients of a change in product pricing?
Word processing
Spreadsheet
Presentation
Database
Which of the following is one way that business use database software programs?
to design company stationery
to track operating expenses
to prepare annual reports
to maintain customer lists
what type of software stores information about customers?
Database
presentation
word processing
intranet
Technology is the practical application of which of the following studies to society and industry:
Literature
History
Science
Economic
Which of the following is not considered a technological innovation:
The weather
The wheel
The internet
The cell phone
Which of the following is a benefit that businesses receive from using the internet:
Improved methods of manufacturing
Faster connections with suppliers
Easier use of satellite radio
The ability to call employees on the road
A specific internet technology that allows users to make voice and video calls online is called
electronic transfer of funds.
expert systems.
hardware.
Voice over Internet Protocol.
A computer’s internal processor is part of its
virtual training.
hardware.
software.
expert systems.
When an employee uses a computer program to help manage bookkeeping tasks, they are using
expert systems.
networking
abilities.
software.
hardware.
A medical professional enters a patient’s symptoms into a computer program designed to help diagnose illnesses. This program is known as a(n)
expert system.
Voice over Internet Protocol.
virtual doctor.
computer-aided design.
When a business uses computer technology to manage its money and move it among different accounts, it is taking advantage of
hardware.
expert systems.
electronic data interchange.
electronic transfer of funds.
Computers direct robots and other machines to do specific tasks in a technology known as
computer-aided manufacturing.
computer-aided design.
internet telephony.
virtual training.
Global positioning systems (GPS) rely on the use of what type of technology?
Voice over Internet Protocol
Satellite technology
Cell phone technology
The internet
Smartphones allow employees to
make manufacturing processes more efficient.
diagnose complicated business problems.
keep sensitive company information confidential.
.
communicate while out of the office
Which of the following technologies has made manufacturing more efficient:
Satellites and software
Cell phones
Improved materials and methods
The internet
What is the biggest impact of technology on the computer industry?
Technology is not related to the computer industry.
Technology eliminated the computer industry.
Technology changed the computer industry.
Technology created the computer industry.
How has technology affected the travel agency industry?
Technology has threatened the travel agency industry.
Technology is not related to the travel agency industry.
Technology has eliminated the travel agency industry.
Technology has contributed to the growth of the travel agency industry.
How has technology changed the nature of competition?
Competition has significantly decreased.
Only big companies can stay competitive.
Companies must stay in step with new technologies.
All competition is now conducted online.
How has technology changed the nature of marketing?
Businesses have fewer potential customers to reach.
It’s easier for businesses to communicate with customers.
Marketing jobs are scarcer than they used to be.
Marketing is now completely electronic.
Phil works from his home office on Tuesdays and Thursdays. This is known as
information gathering.
networking.
telecommuting.
collaborating.
How can technology make entering foreign markets easier?
Satellite technology lessens trade barriers.
Businesses can sell products online.
It eliminates shipping costs.
It makes accounting tasks simpler.
Which of the following problems is connected to technology:
Lack of health care
Oil shortages
Inflation
Air pollution
Which of the following is a method of technological information gathering that a business can use to enhance customer relations:
A customer registers on the company website.
A customer comes to the store to fill out a warranty card.
A customer writes a letter of complaint to the company.
A customer receives a coupon in the mail from the business.
